Company Description
Salary: £12.81/hour
Increase to: £13.45/hour by 1st April 2026.
Applicants with current right to work in the UK
What is in it for you:
- ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
- Free night stays in our UK hotels (T&C Applies)
- Hotel discounts for your Friends and Family
- Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships
- International career opportunities
- 28 days holidays per year (up to 33 with length of service)
- Employee Assistance Program: support your wellbeing in your professional and personal lives
- Recommend a Friend Incentive
- Pension Scheme
- Cycle to work scheme
- Complimentary Staff meal
- Uniform provided
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description
As our next Front Office Team Member, you…
- Are the ‘face of Novotel Edinburgh Centre, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Ensure a wonderful guest experience.
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Ensuring that all charges are accurate and posted on a timely basis.
- Handling all calls promptly and professionally.
- Document accurately all internal and guest messages.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors
Qualifications
- Prior experience working with Opera Cloud will be valued
- Fluency in English
- Customer Service skills
- Able to work on a fast pace environment and coordinate with team and departments at the hotel.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
If you feel you are the right candidate for the role as our Front Office Team Member please click ‘apply’ now! We’d love to hear from you!
Additional Information
One more thing…
By working at the Novotel Edinburgh Centre you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong
Ready to discover more? Get in touch with us. We would love to hear from you
