Front Office Team Leader

Overlooking the Mersey River, the Novotel Devonport boasts an unrivalled waterfront location, unique design, outstanding service and an exciting food & beverage concept.

This is a new position within our team which will involve leading the team across all areas of the Front Office.  No two days are the same.  You are able to manage your time and can handle juggling numerous tasks at once.  You have an outcome-drive approach to performance and results.

• Oversee Front Office duties ensuring all guests are accommodated according to their particular requests
• Maintaining high-quality guest services primarily in the areas of arrivals, departures, rooming, special needs and guest enquiries
• Assist Front Office management to operate a highly proficient and productive department
• Lead and mentor the team through training and development with the assistance of the Front Office management team
• Respond to guest needs; resolving any issues that may arise

• A natural, bright and bubbly customer service style that sets you apart from the rest
• A commitment to providing an exceptional experience for our guests
• Natural leadership skills with demonstrated results in developing and motivating teams
• Ability to work independently and demonstrated initiative in a dynamic environment
• Ability to multitask and remain calm during peak service periods
• Service-oriented with an eye for detail
• Front Office experience with previous supervisory experience advantageous
• Knowledge of Opera PSM is a bonus
• Full Tasmanian Manual Drivers Licence
• A current Responsible Service of Alcohol (RSA) Certificate and First Aid, or an ability to attain
• Flexibility to work across a 7-day roster, including evenings, weekends and public holidays

Do you want to apply?

We are eager to fill this role – so if this sounds like the right fit for you, don’t delay we want to hear from you today!!

Please send us your resume with a brief cover letter telling us why you are the best person for the role and tell us what guest experience means to you.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

Please note, that you will require full working rights in Australia to be eligible for this position. 

About Accor

Accor is a world leading hospitality group offering experiences across more than 110 countries, over 5,500 properties, 10,000 food & beverage venues, wellness facilities or flexible workspaces. The Group has one of the industry’s most diverse hospitality ecosystems, encompassing more than 45 hotel brands from luxury to economy, as well as Lifestyle with Ennismore. Accor is committed to taking positive action in terms of business ethics & integrity, responsible tourism, sustainable development, community outreach, and diversity & inclusion.  Founded in 1967, Accor SA is headquartered in France and publicly listed on Euronext Paris (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACCYY) in the United States. For more information, please visit group.accor.com or follow us on X, Facebook, LinkedIn, Instagram and TikTok.