- Full-Time
- Permanent
- SO/
- Rooms
__jobinformationwidget.freetext.LocationText__
SO/ Uptown Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF39379G
Front Office Supervisor - SO/ Uptown Dubai
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.
As a Guest Service Agent, you will:
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Support appropriate individuals of the Front Office department as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in.
Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time.
At SO/ Uptown Dubai we do more than just deliver a service. We endeavour to think big, go beyond expectation to make a positive impact that creates an unforgettable experience for our guests and our teams. We’re all expected to show initiative, empowerment and willingness to provide a wide range of services that guide guests throughout their stay at SO/. Whether it is to address guests’ enquiries, preparing reports, operations or just sharing with a guest what is hot in Uptown, from a guest’s perspective every exchange should feel seamless and effortless.
At all levels and positions within our organization, our success is incumbent on a set of behaviours each of us are committed to. These include adhering to company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards. Because we’re an avant-garde and stylish brand, we’re also passionate about maintaining a professional uniform, personal appearance, and bespoke communications. There is no room for ego: come as you are, humble and kind. At SO/ we work hard, but make it fun.
You will constantly be on the move, walking about and being hands-on. You might even need to lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance. Most of all, our aim is to do things right, not just the first time but every single time to the benefit of our guests, our hotel and each other because we’re all in it together!
A successful Supervisor:
- Has some experience / understanding of Luxury-Lifestyle
- Has great conversational skills and teamwork-oriented
- Has a Positive outlook and outgoing personality
- Enjoys elevating the status quo and finding new ways to create memorable experiences
- Oasys / Opera and other hotel operations systems is a plus
Ennismore brings together talented teams, from unique brands, to create a culture that is entrepreneurial and purpose-driven in everything we do. We’re the fastest-growing lifestyle hospitality company, and we’re not slowing down. We’re expanding into new countries and cities, creating exciting opportunities.
Inspiring Discovery
Our purpose is to Inspire Discovery for our guests, but we also look to inspire our teams. We inspire our teams to discover their best self through learning opportunities, to grow and to be inspired to make a positive impact on local communities.
Inclusive Culture
Our culture is purpose-driven, dynamic and inclusive which puts our community at the heart of everything we do. We’re open minded, we celebrate difference, welcome diversity of thought and accept people for who they are, allowing them to bring their whole self to work.
Global Perks
Being part of the Ennismore family comes with some incredible perks, including everyone’s favourite, our global discounts programme with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
TRIBE KRAKOW STARE MIASTO, Kraków, Poland
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
TRIBE
Job type
Permanent
Locations
Kraków
Job Category
Rooms
Description
Szukamy dobrego koordynatora, który poprowadzi zmiany naszego zespołu recepcji i będzie ambasadorem wyjątkowego doświadczenia TRIBE. W tej roli staniesz się liderem pierwszego kontaktu z gościem, kszt
Reference
6ed359fe-0a89-4eda-9217-d600e60d94f4
Expiry Date
01/01/0001
Salary
Location
TRIBE KRAKOW STARE MIASTO, Kraków, Poland
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
TRIBE
Job type
Permanent
Locations
Kraków
Job Category
Rooms
Description
Szukamy Specjalisty ds. Guest Experience, który dołączy do naszego TRIBE i będzie kształtować niezapomniane doświadczenia gości. W tej roli staniesz się sercem naszego hotelu, tworząc autentyczne i wy
Reference
db4a0d10-708a-493c-8f53-74d844fb5ad3
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai The Obelisk, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
The PositionHandle customer calls inquiries pertaining to room reservations, with a focus on revenue maximization and quality.KEY ROLES & RESPONSIBILITIESUnderstand the key principles of ACCOR’S Prici
Reference
ccf80140-5e62-4103-a21c-5aabbbd22dcb
Expiry Date
01/01/0001
Salary
Location
TRIBE KRAKOW STARE MIASTO, Kraków, Poland
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
TRIBE
Job type
Permanent
Locations
Kraków
Job Category
Rooms
Description
Szukamy Night Auditora, który dołączy do naszego TRIBE, wprowadzając zmiany na scenie hotelarskiej. Jako strażnik doświadczeń naszych gości podczas nocnych godzin, zapewnisz płynne funkcjonowanie hote
Reference
fd69349b-9ec3-4718-a21e-7997d0c45379
Expiry Date
01/01/0001
Salary
Location
ibis Budapest City, Budapest, Hungary
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Budapest
Job Category
Rooms
Description
Az Ibis Budapest City Szálloda Front Office csapata vár Téged RECEPCIÓS munkakörben! Könnyű megközelíthetőség (Blaha Lujza tér megállótól néhány perc séta), színes munkanapok és számos lehetőség vár n
Reference
2d1ee44b-e742-4183-ac0c-ee96fca18305
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio Access Paris Clamart, Clamart, France
Experience Level
Associate
Job Schedule
Full-Time
Brands
ADAGIO
Job type
Permanent
Locations
Clamart
Job Category
Rooms
Description
Réceptionniste (H/F) La première impression est toujours la bonne! En tant que Réceptionniste, vous prenez soin de nos clients depuis leur arrivée jusqu'à leur départ, en vous assurant qu'ils vivent
Reference
f384fd26-1427-4ca1-9d8c-e723cb1552bf
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Frankfurt The Trip, Frankfurt, Germany
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Frankfurt
Job Category
Rooms
Description
Wie schaut dein Arbeitsalltag aus …Du machst die Einsatzplanung, führst das Team und unterstützt deine Kollegen bei ihrer Entwicklung in Zusammenspiel mit dem Front Office ManagerDu sorgst dafür, dass
Reference
79e87917-b07c-4653-a3b4-76392c9d542b
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Frankfurt The Trip, Frankfurt, Germany
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Frankfurt
Job Category
Rooms
Description
How does your working day look like…You’ll take care of resource planning, manage the team, and support your colleagues’ development in collaboration with the Front Office Manager.You’ll make sure tha
Reference
f4b23468-948f-4840-8c39-f4632bb00c3a
Expiry Date
01/01/0001
Salary
Location
Raffles Dubai, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
PURPOSE OF POSITIONTo provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards for cleanliness a
Reference
6c3c6525-20aa-4a79-b82a-a101de70175f
Expiry Date
01/01/0001
Salary
Location
Novotel Hyderabad Airport, Hyderabad, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Hyderabad
Job Category
Rooms
Description
Primary Responsibilities Assist the Director of Rooms to plan and execute all activities for the smooth functioning of the Front Office department.To address problems, conflicts and emergencies at the
Reference
2bf17a69-cf36-409b-aff2-d4d540ff3de3
Expiry Date
01/01/0001