- Full-Time
- Permanent
- MOVENPICK
- Rooms
__jobinformationwidget.freetext.LocationText__
Mövenpick Jeddah, Jeddah, Saudi Arabia
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REF18726J
Front Office Supervisor - Saudi
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
1. Supervises and directs Guest Service Agents to ensure guest satisfaction within the guidelines
set by the pertaining standards.
2. Monitors appropriate standards of conduct and all issues regarding the hotel employee
handbook.
3. Assists the Guest Service Centre Manager in controlling and maintaining records with regard to
staffing levels, overtime, vacations, holidays and personal days.
4. Reports all operation defects and guest related complaints / comments daily to the Front Office
Manager
5. Ensures training is carried out efficiently within the department
6. Responds to all guest requests and ensure that the guest receives prompt attention and follows
up on outstanding jobs and reports any incidents to the Front Office Manager.
7. Assists the Guest Service Centre Manager in monitoring and tracking trends in service
deficiencies to improve the hotel operation.
8. Performs all additional tasks required by management in relation to the job.
9. When busy carries out the duties of GSA
Must be Saudi
With Experience
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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