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  1. Full-Time
  2. Permanent
  3. MOVENPICK
  4. Rooms

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Mövenpick Jeddah, Jeddah, Saudi Arabia

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REF18726J

Front Office Supervisor - Saudi

Region

MEA SPAC



Job Description

1. Supervises and directs Guest Service Agents to ensure guest satisfaction within the guidelines

set by the pertaining standards.

2. Monitors appropriate standards of conduct and all issues regarding the hotel employee

handbook.

3. Assists the Guest Service Centre Manager in controlling and maintaining records with regard to

staffing levels, overtime, vacations, holidays and personal days.

4. Reports all operation defects and guest related complaints / comments daily to the Front Office

Manager

5. Ensures training is carried out efficiently within the department

6. Responds to all guest requests and ensure that the guest receives prompt attention and follows

up on outstanding jobs and reports any incidents to the Front Office Manager.

7. Assists the Guest Service Centre Manager in monitoring and tracking trends in service

deficiencies to improve the hotel operation.

8. Performs all additional tasks required by management in relation to the job.

9. When busy carries out the duties of GSA


Qualifications

Must be Saudi

With Experience

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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