Front Office Supervisor - Overnights

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Representing The Fairmont Banff Springs through excellence in guest service.  Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate: $27.61 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $30.27.

Job Duties Include:

• Supervise daily Front Desk and Royal Service operations, mentor and coach team members, and conduct performance evaluations to foster professional growth.
• Ensure seamless guest arrivals and departures, empower colleagues to resolve service challenges, and track guest issues for follow-up and resolution.
• Maintain department standards in alignment with Fairmont’s core values, oversee performance management, and support departmental goals.
• Effectively liaise with hotel leaders and teams to ensure smooth operations, while staying highly organized and meeting time-sensitive tasks.
• Uphold a safe environment by enforcing hotel policies, participating in emergency procedures, and promoting a culture of integrity, teamwork, and accountability.

Your experience and skills include:

• Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred

• Excellent knowledge of Micros-Opera Property Manager, word and excel and previous working experience in Royal Service and or dealing with guest recovery with excellent recovery

• Graduate of Hotel Management or Hospitality program an asset

• Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment

• Excellent written and verbal skills with a high attention to detail required

• Solutions-orientated, strong interpersonal skills and problem solving techniques

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity and inclusion being woven into the fabric of our brand’s DNA. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent, but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide. 

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Hotels & Resorts/The Rimrock Banff and the extraordinary opportunities that exist within our resort!