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  1. Full-Time
  2. Permanent
  3. MERCURE
  4. Rooms

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Mercure Sydney Manly Warringah, Brookvale, Australia

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REF49531C

Front Office Supervisor - Mercure Sydney Manly Warringah

Region

MEA SPAC


This vacancy has now expired. Please see similar roles below...


Company Description

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Located in the sunny suburb of Brookvale just off Pittwater Road, Mercure Sydney Manly Warringah is just a short drive away from Manly beach and Warringah Mall. Hop on a quick ferry into Sydney CBD or experience Manly's collection of bars and restaurants.

Mercure Sydney Manly Warringah has 120 guest rooms, restaurant, all day dining, a small meeting room and secure parking. 

 


Job Description

We are seeking an energetic and enthusiastic Full Time Font Office Supervisor to join our team and to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable. A great opportunity for an experienced Guest Service Agent ready for their next role in Front Office.

What will you be doing?

  • Deliver service excellence, from check in to check out and everywhere in between
  • Often be the first point of contact for guests and visitors
  • Take the lead and guide the front office’s day-to-day operations with expertise
  • Assisting guests at the cafe and making coffees
  • Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations in the restaurant, delivering food and maintaining guest accounts
  • Provide passionate, knowledgeable and friendly service to external and internal guests at all times
  • Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program 

 


Qualifications

Your Skills and experience include:

  • A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position
  • Knowledge of Opera / Opera Cloud PMS is advantageous but not essential
  • The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
  • Strong communication skills and pride in personal presentation
  • Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest
  • A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
  • Must have valid RSA (Responsible Service of Alcohol) or willingness to obtain one before starting

Additional Information

What’s in it for you

  • An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
  • Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
  • Work alongside passionate industry professionals
  • Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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