1. Full-Time
  2. Permanent
  4. Rooms


Vivari Hotel and Spa by Mantis, Krugersdorp, South Africa



Front Office Supervisor


Luxury & Lifestyle

This vacancy has now expired. Please see similar roles below...

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

  • Apply thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations.
  • Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
  • Assist in conducting training for all Front Office employees.
  • Direct daily front office operations.
  • Greet and escort Very Important Guests (VIP’s) and attend to their special needs as appropriate.
  • Attend to credit problems.
  • Ensure efficient and courteous porter service.
  • Supervise front cashiers and help out with accounting problems.
  • Patrol and inspect public areas during evenings to make sure everything is in order.
  • Control hotel duty keys and floats whilst on duty.
  • Supervise and support of the Front Office team.
  • Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.  Rosters to be authorised by appropriate department head.
  • Ensure department policies and procedures are understood by all employees and observed in tasks performed.
  • Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
  • Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
  • Implement training programs for all employees, conduct induction and skills training.
  • Perform any other duties as directed by the Front Office Management.
  • Coordinate and supervise preventative maintenance program's including but not limited to daily checks
  • Work together with housekeeping to ensure public areas and rooms are kept to standards at all times
  • The position is required to work Cover, Late shift and occasionally Night  shift including weekends


Your experience and skills include:

  • Service focused personality is essential
  • Previous experience in a similar leadership role is an asset
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem solving abilities and the ability to lead by example  
  • Minimum 3 years experience in the same or similar role working in a Hotel environment
  • Candidate needs to be able to use Microsoft Outlook

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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