- Full-Time
- Permanent
- RAFFLES
- Rooms
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Raffles Doha, Doha, Qatar
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REF64203P
Front Office Supervisor
Region
Luxury & Lifestyle
As a Front Office Supervisor at Raffles Doha, you will support the leadership team in overseeing the daily operations of the Front Office, ensuring the highest level of guest service, luxury standards, and colleague engagement. You will lead by example, ensuring a seamless arrival and departure experience while upholding the legendary service philosophy of Raffles.
Key Responsibilities
Guest Experience:
Ensure an exceptional guest journey from arrival to departure, embodying the Raffles service culture.
Handle VIP arrivals, special requests, and guest concerns with discretion and efficiency.
Continuously anticipate guest needs and personalize services accordingly.
Operational Excellence:
Supervise daily Front Office operations including check-in/out, room assignments, and cashiering procedures.
Support and execute shift briefings, handovers, and daily reports.
Ensure accuracy in billing, cashiering, and compliance with audit standards.
Leadership & Team Support:
Guide, train, and support Front Office colleagues in delivering consistent five-star service.
Motivate the team, encourage proactive problem-solving, and foster a collaborative environment.
Monitor colleague grooming, appearance, and professional conduct in line with Raffles standards.
Collaboration:
Liaise closely with Housekeeping, Concierge, and other departments to ensure guest expectations are exceeded.
Assist the Front Office Manager in implementing new procedures and optimizing guest experience flows.
Health & Safety:
Ensure all safety and security policies are followed and reported accordingly.
Handle emergency situations or guest incidents with professionalism and composure.
Qualifications & Skills
Degree or diploma in Hospitality Management or related field.
Minimum 2 years’ experience in a supervisory role within Front Office in a luxury environment.
Strong knowledge of Opera PMS and Microsoft Office Suite.
Excellent communication in English; additional languages such as Arabic or French are an asset.
Passion for guest service, leadership presence, and attention to detail.
Ability to work flexible hours, including nights, weekends, and holidays.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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