- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Banff Springs, Banff, Canada
__jobinformationwidget.freetext.ExternalReference__
REF33956V
Front Office Supervisor
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.
Job Duties Include:
- Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service team
- Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
- Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
- Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
- Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations
- Develop and maintain standards for the department, while adhering to Fairmont's core standards
- Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies
- Vital part of the hotel's Emergency Procedures
- Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
- Understand and promote the Hotel's vision, while supporting with departmental goals and vision
- Carry out performance management consistently with the standards set out by the Department Head and Talent & Culture
- Communicate and liase effectively with other leaders in the department and hotel
- Strong attention to detail, highly organized and able to meet time sensitive tasks
- Other duties as assigned
Your Skills & Qualifications:
- Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
- Excellent knowledge of Micros-Opera Property Manager, word and excel
- Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
- Graduate of Hotel Management or Hospitality program an asset
- Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
- Excellent written and verbal skills with a high attention to detail required
- Solutions-orientated, strong interpersonal skills and problem solving techniques
- Constant standing and walking throughout shift
- Lifting-Under 20lbs 10% of Work Time
- Carrying- Over 20lbs 10% of Work Time
- Pulling- Over 20lbs 10% of Work Time
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.
Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
RAFFLES THE OWO LONDON RESIDENCE BY RAFFLES, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
London
Job Category
Rooms
Description
An exceptional opportunity presents itself for a Night Residences Concierge Assistant to be part of an iconic London Opening. Reporting into Residences Concierge manager you will be responsible for th
Reference
d6d7bab7-5577-4b00-a5f8-d7d585792a0d
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON CHARLOTTENBURG, Berlin, Germany
Experience Level
Associate
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Berlin
Job Category
Rooms
Description
What you’ll do…As Night Manager, you’ll be the go-to person running the show while everyone else sleeps. Here’s what your night will look like:Take charge of all hotel operations during the night shif
Reference
f97b6109-a2cf-489e-acf6-147fe402d5a5
Expiry Date
01/01/0001
Salary
Location
RAFFLES THE OWO LONDON RESIDENCE BY RAFFLES, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
London
Job Category
Rooms
Description
An exceptional opportunity presents itself for a Valet Parking Attendant to join the Residences Department at Raffles London at the OWO.Reporting into Director of Residences, you will be responsible f
Reference
ee1be9b9-9157-4b49-87f9-247f6703bb61
Expiry Date
01/01/0001
Salary
Location
ibis Valence Sud, Valence, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Vos futures missions :● À la tête de la réception, vous supervisez les activités opérationnelles et gérez le planning de votre service en fonction du taux d’occupation et des prévisions.● Vous êtes ga
Reference
2373acca-c810-40d3-977f-2fbc841782a3
Expiry Date
01/01/0001
Salary
Location
SOFITEL SOFITEL DUBAI THE PALM LUXURY APARTMENTS, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Ensures that our guest have memorable experiences at Sofitel Dubai The Palm.Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operati
Reference
3f2c9738-bf0c-41ac-b294-fce918ac6581
Expiry Date
01/01/0001
Salary
Location
IBIS Nancy Centre Stanislas, NANCY
Experience Level
Entry Level
Student
Job Schedule
Part-Time
Brands
IBIS
Job type
Permanent
Locations
France
Job Category
Rooms
Description
hôtel Ibis Nancy Centre Stanislas à Nancy, entièrement rénové, recherche pour compléter son équipe une Femme/Valet de chambre F/H pour 25 Heures Hebdomadaire. Rejoignez un esprit d’équipe et un hôte
Reference
KWDDB192
Expiry Date
01/01/0001
Salary
Location
Sanderson London, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Casual
Brands
MORGANS ORIGINALS
Job type
Permanent
Locations
London
Job Category
Rooms
Description
You will you will strive to ensure the highest standard of cleanliness of the guest rooms and associated areas to a clean, neat and well maintained standard implemented by the hotel.A bit about you:Be
Reference
d5c796d6-97d1-496a-a057-f943bf06f475
Expiry Date
01/01/0001
Salary
Location
Sanderson London, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Casual
Brands
MORGANS ORIGINALS
Job type
Permanent
Locations
London
Job Category
Rooms
Description
As a Room Attendant - Self Checker, you will you will strive to ensure the highest standard of cleanliness of the guest rooms and areas as well as identifying and reporting preventative or other maint
Reference
1bc02c4e-1ed4-4a07-bddd-669a552bde58
Expiry Date
01/01/0001
Salary
Location
SOFITEL SOFITEL DUBAI THE PALM LUXURY APARTMENTS, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
PURPOSE OF POSITIONTo manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.KEY ROLES & RESPONSIBILITI
Reference
50dcad74-dcf6-4f39-a6b9-9ccb32ca649e
Expiry Date
01/01/0001
Salary
Location
SOFITEL SOFITEL DUBAI THE PALM LUXURY APARTMENTS, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Greet all arriving guests and offer a detailed orientation of their rooms and its facilities.Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used i
Reference
9dbdedec-02e8-4adf-843a-22b77b79e6f2
Expiry Date
01/01/0001