- Full-Time
- Permanent
- SOFITEL
- Rooms
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Sofitel London St James Hotel, London, United Kingdom
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REF56284R
Front Office Receptionist
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Welcoming each new and returning guest with personalised and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.
Key Responsibilities:
- Go above and beyond to exceed guest expectations and ensure every stay is a cherished experience.
- Provide smooth and personalised check-in/check-out services while attentively managing guest preferences and requests.
- Collaborate with other departments to maintain seamless communication for flawless guest experiences.
- Answer calls and respond to emails efficiently and professionally.
- Process payments and maintain meticulous records of all financial transactions.
- Ensure the front desk and lobby areas are always well presented and welcoming.
- Handle guest information with the utmost care and maintain strict confidentiality standards.
- Embody the essence of our distinguished brand through impeccable conduct and a welcoming demeanour.
- Previous experience in a similar role within the hospitality industry is preferred.
- Excellent interpersonal and communication skills, with a friendly and approachable attitude.
- Strong organisational skills, with great attention to detail.
- Proficiency in Opera is highly desirable.
- A passion for delivering exceptional customer service.
- Fluent in English; additional language proficiency is a plus.
- Availability to work flexible hours, including weekends and holidays.
- Please note you must be entitled to work in the UK as this position is not eligible for sponsorship.
Discover a world of unparalleled perks tailored just for you:
- Competitive compensation package, including departmental and annual bonus of £1.300,00 per year.
- Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
- Employee Benefit Card – Discounted rates at Accor properties worldwide.
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Global Growth Opportunities.
- Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
- Social Events and Activities.
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Let your passion shine, visit careers.accor.com
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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