Front office - Receptionist

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FRONT OFFICE RECEPTIONIST - ibis Budget Portishead Marina - (Maternity cover)

We are looking for a new Team Member to join our Front Office Team, if you are proactive, self-driven and able to work effectively in a team then we are looking for you!

Job description:

In this role, you will report directly into the General Manager and here are some of your duties:

·      Dealing with complaints (face to face as well as answering reviews on line),

·      Welcoming and helping our guests throughout their journey in our hotel,

·      Check in and check out of the guests,

·      Contributes to guest satisfaction at all times by providing high quality services throughout their stay,

·      Handling daily banking reports, commissions, refunds, cancelations and no shows.

·      Taking reservations, managing group bookings, balancing inventory.

·      Ensuring all emails are replied and cleared daily.

·      Be a brand ambassador for the Accor Loyalty programme.

·      Assisting the F&B Team when possible (Don’t worry, they also help front office too!)

Your experience and skills include:

• Experience working as a front office receptionist
• Customer-service & Data Entry experience.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft office suite.
• Ability to work flexible hours

Highly responsible and reliable with a professional presentation

Shifts are typically 8 hours and can vary between Early/ Late shifts

·      Fixed term contract (Maternity cover)

·      Starting : March 2024

·      You must be able to work in the UK