Front Office Receptionist - Bedford

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Job Description

Our mission at Mercure Bedford Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Team Leader, you…

Would describe yourself as a committed leader with a deep understanding of other people, a distinct personality and someone who can work in a structured way:

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
• Maintain strong working relationships and communicate with all departments.
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Work duty manager shifts as and when required taking full responsibility of the hotel.
• Assist in conducting training for all Front Office employees.

• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
• You will be working both Night and Day shifts and requires great flexibility.

In short: You will welcome the guests and provide support and leadership to all Reception Team Members through coaching, mentoring and training to ensure guest’s satisfaction by providing high quality services with a warm and friendly approach. You are the face of Mercure Bedford Centre Hotel.

Work Experience

* Experience in working in Front Office Reception within a hotel is must

* Experience with Opera Cloud is desirable

* Passion for Customer Service

* Great Communication Skills

* Knowledge of Opera is required

* Problem Solving abilities

* Friendly and Approachable

Salary to be discussed during the interview at the venue.