Front Office Manager - luxury background manages a big team

At Ennismore we like to think that we do things a little bit differently, we are a small team with big dreams. Working together and delivering what we say we will is really important to us.

We are seeking an experienced and dynamic Front Office Manager to join our luxury resort in the beautiful coastal city of Sharm El Sheikh, Egypt. As the Front Office Manager, you will lead and inspire a large team while ensuring exceptional guest experiences that align with our high-end brand standards.

• Oversee and manage all front office operations, including reception, concierge, and guest services
• Lead, train, and motivate a large team of front office staff to deliver outstanding customer service
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Monitor and analyze key performance indicators to drive continuous improvement
• Manage departmental budgets and optimize revenue through upselling and cross-selling techniques
• Collaborate with other department heads to ensure seamless guest experiences across the resort
• Handle VIP guests and resolve complex guest issues with diplomacy and professionalism
• Ensure compliance with all company policies, local regulations, and industry standards
• Implement and maintain efficient front office systems and procedures
• Stay updated on industry trends and innovations to keep the front office operations at the forefront of luxury hospitality

• Bachelor's degree in Hospitality Management or related field
• Minimum 5 years of experience in luxury hospitality, with at least 2-3 years in a managerial role
• Proven track record of leading and developing large teams in a high-end hospitality environment
• Exceptional communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels
• Strong problem-solving and decision-making abilities, particularly in high-pressure situations
• Excellent organizational and time management skills
• Proficiency in hotel management software and Microsoft Office suite
• In-depth knowledge of front office operations and luxury hospitality standards
• Financial acumen, including experience in budgeting and revenue management
• Fluency in English and Arabic.
• Flexibility to work varying shifts, including weekends and holidays
• Passion for delivering exceptional guest experiences and driving service excellence

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.