Front Office Manager

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

We are looking for an Executive Ambassador for Sofitel Auckland Viaduct Harbour as Front Office Manager. The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

YOUR PURPOSE: You are the hotel’s maître d’ of first impressions, seamlessly orchestrating arrivals, departures, and everything in between. You will lead the Front Office, Concierge, Portering, and Night Audit operations, ensuring each guest experience is thoughtfully curated and every interaction reflects French art de vivre.

Be the Maestro of First Impressions. Lead the Symphony of Service.

At Sofitel Auckland Viaduct Harbour, luxury is not just a promise—it is an art form. We invite a visionary Front Office Manager to lead our guest arrival experience with elegance, grace, and heartfelt hospitality.

In this pivotal role, you are more than a manager—you are the curator of the guest journey, orchestrating seamless arrivals and departures, inspiring your team to deliver intuitive service, and elevating every encounter into a Cousu Main moment.

Join us in shaping unforgettable stays where every detail whispers luxury, and every gesture reflects French sophistication.

Your Role:

• Lead with Presence & Poise:
  Guide a diverse team of front office professionals with authenticity and passion, creating a culture of belonging and excellence.

• Craft Bespoke Guest Journeys:
  Anticipate needs, personalise experiences, and delight guests—especially our VIP and returning patrons—through warm, tailored interactions.

• Drive Luxury Service Standards:
  Champion Sofitel’s rituals of hospitality, including the Candle Ritual and curated guest welcomes, ensuring each guest’s stay is a masterpiece of memory.

• Inspire Operational Precision:
  Manage Front Office, Concierge, Night Audit, and Portering with finesse, balancing guest satisfaction with financial performance.

• Collaborate & Elevate:
  Work seamlessly with Housekeeping, Food & Beverage, and Reservations to maintain a flawless guest journey from lobby to suite.

• Be the Ambassador of the Sofitel Brand:
  Share the art of French hospitality—effortless elegance, heartfelt connection, and cultural refinement—through your leadership and presence.

Your Profile:

• Luxury Hotel Experience:
  Proven leadership in a 5-star hotel front office environment, with an eye for detail and an instinct for anticipating guest desires.

• Inspirational Leader:
  A natural mentor who motivates and empowers, creating a team that radiates pride and passion for service.

• Guest Centric:
  A warm, intuitive host who transforms transactional moments into emotional connections.

• Operational Expert:
  Confident in financial management, reservations systems, VIP liaison, and guest service technology (Opera Cloud proficiency is a plus).

• Sofitel Spirit:
  You embody L’Art de Recevoir—the art of receiving—delivering discreet, gracious, and bespoke service.

Why Sofitel?

At Sofitel Auckland Viaduct Harbour, you will:

• Lead in an iconic waterfront destination, where culture and luxury meet.

• Be part of a global luxury network, with limitless career opportunities across Accor’s worldwide portfolio.

• Access exclusive perks, including worldwide hotel discounts, bespoke development programs, and leadership mentoring.

• Join a team driven by passion, refinement, and a commitment to creating magnifique experiences.

Become Part of Our Story

If you believe luxury is personal and you are ready to craft the next chapter of your career in a setting where service is an artform, we would love to connect.

Apply now to lead the Front Office at Sofitel Auckland Viaduct Harbour—where every arrival is a new beginning and every farewell leaves a lasting impression.

Must have current working authorisations in New Zealand. Applications close 29th July 2025.

• Previous minimum 12 months Front Office supervisory experience, preferably within a 5 star luxury environment.
• Previous minimum 12 months leadership skills in a 5 star setting, leading a team through a coaching approach
• Coaching skills that can influence positive change
• Passion for high end hospitality with an absolute eye for detail.
• Tertiary education - Hospitality Management or Business Management is a bonus
• A demonstrated ability to build warm relationships and gain trust at all levels.
• Excellent listening and negotiation skills.
• Ability to lead, develop and mentor the Front Office team.
• Controlling departmental budget.
• Recruitment, selection and training of team members.
• Projects professional image at all times through personal presentation/ interpersonal skills.
• Initiates contacts and establishes rapport easily.
• Organises time and work efficiently.
• Excellent verbal and written communication skills.
• Has the aptitude and willingness to undertake further development with Sofitel.

• Learn your Way - Access to our Docebo so you can Earn while you Learn!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• Complimentary meals on shift
• Accor's Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer
• Access to our Employee Assistance Program