- Full-Time
- Permanent
- NOVOTEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Novotel London Excel, London, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF47702H
Front Office Manager
Region
Europe and North Africa
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
The role will involve direct leadership of our Front Office, along with the management of a 24-hour hospitality operation. You will be tasked with ensuring the upholding of exceptional standards for every guest when checking in and out and throughout their stay with us. You will be responsible for ensuring all financial and booking transactions are completed correctly, in a timely manner and in line with our brand standards and company procedures. You will be responsible for developing your team and ensuring guest satisfaction at all times. This will be a hands-on role and you will be expected to lead from the front and uphold the brand values.
What will you be doing?
Ensures all Front Office policies and procedures are adhered:
- Coordinates management of the Front Office department while on duty to ensure a smooth operation and the highest level of guest satisfaction seeking feedback on guest satisfaction and responding directly back to guests who experience any issues
- Strong & effective communication with all other departments
- Provides guidance and motivation to the Front Office team, creating an environment that allows colleagues to achieve job fulfilment and providing a path for career development with AccorHotels
- Responsible to balance operational, administrative and colleague's needs
- Develops, implements and maintains new incentives through the promotion of our loyalty program ALL to motivate colleagues and maximize hotel revenue
- Ensures effective utilisation & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget
- Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures ensuring a clean and safe working environment.
Who are we looking for?
- Previous experience in similar roles is preferable
- Friendly, approachable with excellent customer service skills
- Attention to detail and exceptional organisational skills
- Strong team player and positive attitude
- Ability to work effectively under pressure
- Essential to be flexible with working hours
- Must already have the right to work in the UK
What will you get?
Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Training & Development
- Additional holidays with service
- Recommend a friend scheme
- Employee Advisory Service
- ... And much more !
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Wailea-Makena
Job Category
Rooms
Description
The Villa Manager is tasked with maintaining the utmost standards of cleanliness and upkeep for The Villa Collection to include 37 two- and three-bedroom villas, while also providing outstanding and e
Reference
f4f9ef5b-7daf-4022-a3f8-5a3f087bec53
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Château Frontenac, Québec City, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Québec City
Job Category
Rooms
Description
Votre rôle :Assurer le nettoyage et l’entretien des chambres selon les standards de l’établissement;Maintenir l’utilisation appropriée des produits et de l’équipement de nettoyage;Effectuer l'entretie
Reference
354cb31b-afb1-4172-844f-6c8f41a2ab25
Expiry Date
01/01/0001
Salary
Location
Novotel São Paulo Jardins, São Paulo, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Auxiliar de Recepção - disponibilidade de horáriosRecepcionar hóspedes/clientes/ prestando informações diversas e cumprindo os procedimentos de check-in e check out, sob orientação e atendendo aos aos
Reference
35e6f887-3c45-488e-9037-38b1987f3ff0
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Laurier, Ottawa, Canada
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Ottawa
Job Category
Rooms
Description
Reporting to the Concierge Team, responsibilities and essential job functions include but are not limited to the following:Provide outstanding service to our internal and external guestsWelcome every
Reference
efa88cc8-a24c-4bf1-ab89-3917a9d0713e
Expiry Date
01/01/0001
Salary
Location
RAFFLES THE OWO LONDON RESIDENCE BY RAFFLES, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
London
Job Category
Rooms
Description
An exceptional opportunity presents itself for a Night Residences Concierge Assistant to be part of an iconic London Opening. Reporting into Residences Concierge manager you will be responsible for th
Reference
d6d7bab7-5577-4b00-a5f8-d7d585792a0d
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON CHARLOTTENBURG, Berlin, Germany
Experience Level
Associate
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Berlin
Job Category
Rooms
Description
What you’ll do…As Night Manager, you’ll be the go-to person running the show while everyone else sleeps. Here’s what your night will look like:Take charge of all hotel operations during the night shif
Reference
f97b6109-a2cf-489e-acf6-147fe402d5a5
Expiry Date
01/01/0001
Salary
Location
RAFFLES THE OWO LONDON RESIDENCE BY RAFFLES, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
London
Job Category
Rooms
Description
An exceptional opportunity presents itself for a Valet Parking Attendant to join the Residences Department at Raffles London at the OWO.Reporting into Director of Residences, you will be responsible f
Reference
ee1be9b9-9157-4b49-87f9-247f6703bb61
Expiry Date
01/01/0001
Salary
Location
ibis Valence Sud, Valence, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Vos futures missions :● À la tête de la réception, vous supervisez les activités opérationnelles et gérez le planning de votre service en fonction du taux d’occupation et des prévisions.● Vous êtes ga
Reference
2373acca-c810-40d3-977f-2fbc841782a3
Expiry Date
01/01/0001
Salary
Location
SOFITEL SOFITEL DUBAI THE PALM LUXURY APARTMENTS, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Ensures that our guest have memorable experiences at Sofitel Dubai The Palm.Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operati
Reference
3f2c9738-bf0c-41ac-b294-fce918ac6581
Expiry Date
01/01/0001
Salary
Location
IBIS Nancy Centre Stanislas, NANCY
Experience Level
Entry Level
Student
Job Schedule
Part-Time
Brands
IBIS
Job type
Permanent
Locations
France
Job Category
Rooms
Description
hôtel Ibis Nancy Centre Stanislas à Nancy, entièrement rénové, recherche pour compléter son équipe une Femme/Valet de chambre F/H pour 25 Heures Hebdomadaire. Rejoignez un esprit d’équipe et un hôte
Reference
KWDDB192
Expiry Date
01/01/0001