Company Description
Situated in the vibrant heart of Brisbane's Cultural Precinct near the beautiful South Bank Parklands, Novotel Brisbane South Bank places you, and our guests, just moments away from premier destinations such as the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery. With 238 premium rooms, conferencing facilities, and in house dining, we've consistently delivered award winning service since opening our doors in 2018.
This year, we're reimagining what exceptional guest service is at our hotel; not only are we refreshing our restaurant's culinary identity, we're also upgrading the layout of our lobby, and modernising our service delivery systems to facilitate highly personalised accommodation experiences.
Job Description
We're looking for a hands-on Front Office Manager who will be able to role model exceptional guest service, and be an ambassador of our hotel's identity, and brand. Reporting directly to the General Manager, you will oversea all components of front office operations, including inventory & reservations management, guest satisfaction, and championing Accor's loyalty program. The key duties of the role include:
- Promote memorable guest service by seizing opportunities to provide highly personalised experiences, maintaining our reputation as an industry leader in guest experience.
- Foster a culture of development amongst your department, and advocate for their career progression.
- Use performance metrics such as NPS & RPS to review and adapt service delivery to maintain high degree of guest satisfaction.
Qualifications
If you're a hands-on leader, we'd love to hear from you! To be successful in this role, you will need to be able to demonstrate competence in the following areas:
- Comprehensive Front Office Experience: Demonstrated Significant experience within Front Office Operations, and proven performance within a leadership capacity.
- Communication and Training Skills: Exceptional communication skills, both spoken and written, to create and promote effective team collaboration.
- Problem-Solving Skills: Strong critical thinking abilities and a guest-centric approach to creating memorable guest experiences.
- Systems Knowledge: Comprehensive understanding of Accor Systems and loyalty platforms.
- Flexible Availability: Willingness to work various shifts, including mornings, nights, weekends, and public holidays as required.
Additional Information
What's in it for you?
- Access unforgettable experiences from day one with our ALL Heartist Benefits - with over 70 partners globally, across travel, gourmet dining, wellness, and sport.
- Experience our hotels with preferential rates at Accor properties, as well as discounted rates for Family & Friends.
- Reach your potential, with tailored development programs, and learning pathways delivered by Accor Academy.
- Grow and create your path, with clear development pathways across more than 45 unique brands.
Why work for Accor?
Accor is one of the worlds largest hospitality companies, with over 5,800 hotels across 110 countries. Placing people at the heart of everything we do, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Our commitment to Diversity & Inclusion:
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
