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  1. Full-Time
  2. Permanent
  3. IBIS
  4. Rooms

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ibis Singapore Novena, Singapore

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REF34596L

Front Office Manager

Region

MEA SPAC


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Company Description

Set amidst the Asian Medical Hub of Mount Elizabeth Hospital, Ibis Singapore Novena is located at the outskirts of Singapore’s city centre. The hotel is a 10-minute walk from the United Square and Velocity Mall. It is a 15-minute drive from the popular Orchard Road and the Central Business District.


Job Description

  • Assign sufficient manning to cater for daily operational needs
  • Planning of VIP arrivals and departures and ensuring operational efficiency
  • Develop and maintain strong guest relationships to ensure guest loyalty
  • Handle guest issues when needed 
  • Plan and review rosters to ensure productivity goals are met
  • Conduct audit checks on service standards and ensure compliance with hotel standards
  • Ensure operations are in order, guests assistance required is rendered accordingly and hotel’s service standards are met
  • Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained in Guest Satisfaction system
  • Facilitate preventive maintenance program with housekeeping and engineering
  • Work with the Revenue, Reservation and Sales Manager to ensure strategies are in place to maximize revenue opportunities
  • Track and Forecast daily, weekly and monthly Of Loyalty Program
  • Planning, reviewing, training, monitoring, evaluation and counseling of employees
  • Handling and investigation of guest requests/complaints 
  • Counseling and disciplinary action for colleagues non-compliance with procedures and behavior
  • Attend any department and operational meetings
  • Ensure grooming standard set by the hotel at all times
  • Ensure work areas are adequately stocked and inventory properly recorded 
  • Ensure department compliance with safety and security procedures at all times

Qualifications

  • Minimum 4 years of hotel experience, preferably in Front Office
  • Read write and speak English fluently
  • Possess good guest relations skills, confident, clear English
  • Good decision making skills
  • Knowledge of Opera system and other related sub-systems interfaced to   the hotel’s computer system
  • Proven ability to guide and coach team members
  • Focused on customer service, detail oriented in training, development and performance management
  • Responsive to continuous challenges and open to making changes to achieve targeted results

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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