Company Description
Lead the Front Office of Tasmania’s largest hotel.
At ibis Styles Hobart, hospitality is a work of heart.
Located in the heart of Hobart on Macquarie Street, ibis Styles Hobart is Tasmania’s largest hotel, featuring 296 rooms and a vibrant, high-volume operation just moments from Salamanca Market and Hobart’s waterfront.
We are looking for an experienced and people-focused Front Office Manager who is ready to take ownership of a busy department, lead from the front and create an outstanding experience for both guests and team members.
This is an opportunity to lead a diverse Front Office team within a fast-paced hotel where no two days are the same. You will have the scope to influence team culture, improve operational performance and shape the arrival experience for thousands of guests each year.
You will be supported by an experienced hotel leadership team and the global Accor network, while having the autonomy to bring your own leadership style and ideas to the role.
Join us and become a Heartist®.
Job Description
About The Role:
Reporting to the Operation Manager, you will take full ownership of the day-to-day Front Office operation and lead a team committed to delivering warm, efficient and memorable guest experiences.
You will:
- Lead, coach and develop the Front Office team, creating a positive, accountable and high-performing culture
- Maintain a visible presence across the hotel and provide hands-on leadership during peak periods
- Oversee all Front Office operations, ensuring smooth arrivals, departures and guest interactions
- Drive guest satisfaction, loyalty enrolments, upselling and other key departmental performance measures
- Manage rosters, productivity and labour costs in line with business demands and budget expectations
- Work closely with Reservations, Housekeeping and other departments to optimise room allocation and operational flow
- Oversee VIP arrivals, groups, special requests and complex guest situations
- Review guest feedback and implement practical improvements to service and processes
- Manage departmental reporting, forecasting, audits and financial procedures
- Ensure Front Office systems, procedures and Opera PMS processes are accurate and effective
- Support recruitment, onboarding, training, performance management and succession planning
- Maintain compliance with brand standards, workplace health and safety requirements and emergency procedures
- Champion Accor’s Heartist® culture and lead by example in every interaction
Qualifications
About You:
You are an experienced hotel professional who enjoys being close to the operation, supporting your team and finding solutions in a busy environment.
You will bring:
- Previous leadership experience within Front Office, or a comparable hotel operation
- At least five years of Front Office experience, with a minimum of two years in a supervisory or management position preferred
- Strong knowledge of hotel Front Office procedures and Opera PMS
- Demonstrated experience managing rosters, labour costs and departmental productivity
- An understanding of forecasting, budgeting, revenue management and hotel performance measures
- A genuine passion for coaching, developing and recognising team members
- The confidence to manage guest concerns and operational challenges calmly and professionally
- Strong communication, organisation and problem-solving skills
- A practical, hands-on leadership style and willingness to support the team when required
- Flexibility to work across a seven-day hotel operation, including occasional evenings, weekends and public holidays
Most importantly, you will be a leader who brings energy, consistency and care to the workplace and understands that a strong guest experience begins with an engaged team.
Additional Information
What is in it for you?
- The opportunity to lead the Front Office of Tasmania’s largest hotel
- A highly visible leadership role with genuine influence over the guest and team experience
- Career development and progression opportunities across Accor’s extensive hotel network
- ALL Heartist Membership, providing discounts on accommodation and food and beverage worldwide
- Family and friends discounts across selected accommodation, services and events
- Access to the Accor Live Limitless loyalty program, allowing you to earn status and reward points on eligible stays
- Access to Learn Your Way, Accor’s modern training and development platform
- Recognition through service anniversaries, Accor tenure milestones and team recognition programs
- A supportive leadership team and a diverse, energetic hotel environment
Applicants must hold unrestricted Australian working rights. Unfortunately, sponsorship is not available for this position.
