- Full-Time
- Permanent
- TRIBE
- Rooms
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TRIBE Paris Pantin (Ouverture printemps 2025), Pantin, France
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REF51339U
Front Office Manager (H/F/X)
Region
Europe and North Africa
Welcome to the TRIBE universe More for Less! – where style meets substance for today's modern adventurers and design lovers. For those seeking more than just a stay but an immersive experience. Yes, at TRIBE, we elevate travel into a symphony of sophisticated design and unforgettable moments.
We're more than a hotel; we're a TRIBE. A global, stylish international community guided by a passion for authenticity, aesthetics, and innovation.
At TRIBE Paris PANTIN we're on the hunt for a Front Office Manager ready to shake things up. You're a visionary eager to explore new horizons.
If you got vibe, join the TRIBE family!
Votre Attitude :
En tant que Front Office Manager, vous serez le visage de notre révolution TRIBE : un mix d'élégance, d'innovation et de passion.
Fort de votre leadership et votre attitude charismatique, vous inspirerez vos équipes pour créer des moments magiques et des souvenirs inoubliables. A l'aise à minima en anglais, vous transformez les opportunités en succès tout en amenant le lifestyle TRIBE vers de nouveaux sommets.
En tant que leader du Front Office, votre mantra est clair : cultiver l’authentique vibe TRIBE.
Vos missions clés :
• Superviser et coordonner les opérations de la réception, en veillant au suivi des procédures.
• Assurer une qualité de service irréprochable et une expérience client personnalisée.
• Recruter, former, encadrer, et challenger l’équipe de réception.
• Former et aider le personnel de la réception à fournir un excellent service client (Lifestyle & haut de gamme).
• Répondre rapidement et efficacement aux demandes de renseignements, aux plaintes et aux requêtes clients.
• Mettre en place et animer les projets de la réception : Recrutement ALL, Qualité, etc.
• Travailler en étroite collaboration avec le service Housekeeping.
• Assurer la coordination avec les autres services afin de garantir une expérience de qualité pour les clients.
• Contrôler les caisses, vérifier les transactions financières et les procédures de facturation.
COMPETENCES REQUISES :
- Maitrise de l’anglais et d’une autre langue.
- Au minimum 3 ans d’expérience dans la gestion d’un service de réception.
- Esprit d’équipe.
- Sens aigu de l’accueil et du service client.
- Leadership.
- Sens de l’organisation.
- Connaissance de Opera Cloud, TARS, et ALL.
- Excellente compréhension des activités de contrôle opérationnel, de prévision et de planification.
- Capacité à former les membres de l’équipe et à développer leurs compétences
Hotel information:
● 131 rooms
● 1 restaurant, 1 bar, 1 grab’n go
● 1 social hub
● Meeting room
Your Package:
● A salary with a variable bonus
● Benefits for ACCOR employees with the Heartist card
Ready to elevate your career and vibe with the coolest TRIBE in the game?
Take the leap and join us at TRIBE we are waiting for you!
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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