Front Office Manager (F/M/NB)

JO&JOE?

💛 JO&JOE is a brand created in 2017. Our ‘open houses’ combine the comfort of a hotel with the friendliness of a youth hostel. Caring, colourful, open living spaces. Ideally located in international cities, our hostels offer an experience for travellers AND locals (rooftops, restaurants, bars, events, designer rooms at affordable prices). Each JO&JOE is unique, with a community rooted in neighbourhood life. We believe that travelling is not about affordability, but about being open-minded and wanting to meet new people. We're just waiting for you.  

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Our commitment to diversity and inclusion: 

JO&JOE is an inclusive company, and our ambition is to recruit and promote diverse talent. Our adverts are gender-neutral; the masculine gender is used here to simplify the text. 

JO&JOE is opening its new hostel in Budapest! And is looking for its next Front Office Manager.   
Come and write a page in the history of JO&JOE, by being part of the opening team! The Front Office Manager will be responsible for everything from welcoming guests to the quality of service and will be in charge of reception and the floors. 

Why you? 

🔥 None of these missions will scare you:   

Mission 1: Take part in developing the accommodation strategy while embodying the JO&JOE state of mind. 

Mission 2: To provide a warm, personalised and permanent welcome to customers by advising them, building loyalty while managing the number of visitors. To convey the JO&JOE image through your attitude.  

Mission 3: To develop accommodation sales through additional sales or upgrades.  

Mission 4: Manage the reception, reservations, floors and technical departments and ensure good communication between them.  

Mission 5: To ensure compliance with employment legislation in the departments under his/her responsibility.  

Mission 6: To set up and ensure compliance with accounting, collection, debtor, supplier and billing control tools, as well as the hotel's daily, weekly, monthly and annual accounting reports. 

Mission 7: To provide solutions to problems encountered by customers, staff and partners. 

Mission 8: To implement SOPs (Standard Operation Procedures) for employees and ensure that they are followed up.  

Mission 9: Supervise and train reception staff and external service providers, while creating a good working atmosphere. 

Mission 10: To organise responses to customer feedback. 

Mission 11: To comply with invoicing and collection procedures, and to supervise the preparation and dispatch of various debtor invoices. 

🚀 Because you’ve got it in you: 

• A natural good temper. 

• A talent for recruiting and managing a team of people. 

• A passion for customer service. 

• A keen eye for figures and business development. 

• A desire to learn and develop. 

YOUR LITTLE EXTRAS ARE: 

• Level of studies: Bachelor / Master / MBA 

• Field of study: Hospitality. 

• Professional experience: 3 to 5 years minimum. 

• Languages required: fluent in both Hungarian and English.

We're sure you know the song 🎶 

First verse: We'll schedule an initial phone call with our Recruitment team if your application fits our beat. 

Chorus: After a successful phone interview, your future boss and the JO&JOE Recruitment Team, give you an appointment! Be strong! 

Last verse: Naturally, you'll hear back from us whether it's 👎 or 👍.