JUMP TO CONTENT
  1. Full-Time
  2. Permanent
  3. IBIS
  4. Rooms
  5. __jobinformationwidget.freetext.LocationText__

    ibis Kochi City Centre, Ernakulam, India

    __jobinformationwidget.freetext.ExternalReference__

    REF60470Z

Front Office Executive

Region

MEA SPAC


Job Description

  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
  • Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Any matter which may affect the interests of the hotel should be brought to the attention of the Management
  • Ensure quality and appropriateness of customer service provided.
  • To maintain Front Office log book and shift reports.
  • Respond to inquiries and resolve problems in an effective manner.
  • Ensure all guests receive a swift, smooth, professional and friendly check in and check out
  • Ensure quality in all aspects of the job.

Qualifications

  • Previous experience in a front desk, receptionist, or customer service role is advantageous.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with a diverse range of individuals.
  • Strong organizational and multitasking abilities, with attention to detail.
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook) and basic computer skills.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Customer-focused mindset with a commitment to delivering exceptional service.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
Search

Browse Jobs