Front Office Duty Manager

New Plymouth's leading hotel, The Novotel New Plymouth Taranaki is a 4.5 star hotel offering 85 stylishly appointed modern rooms and apartments. We are proudly owned locally owned and operated Maori business. 

Reporting directly to the Front Office Manager, this role is hands-on and will include mostly PM shifts spread over a 7-day week roster and some AM shifts on weekends for a minimum of 35 hours per week.  As a team player, you will lead by example and have a visible presence at the front desk and in the lobby during key times throughout the shift. We need our ideal candidate to be 'guest-centric' and performance-driven, keeping emphasis on what our guests want, individualising and personalising service to build a real human connection. You will also ensure procedures are followed and assist with continued development and training of the team to high expectations.

This role will suit somebody that is continuously willing to learn and who strives for excellence within the team. Your rapport with guests is excellent and you have a proven record of exceptional guest service skills.

Whilst talent and attitude are our primary requirements, you also have

• A qualification in Hospitality and Tourism Management. 
• Previous Front Office experience on a supervisory level
• Experience working in housekeeping and food and beverage.
• A passion for delivering genuine and effective guest service/care
• Accuracy and an “eye for detail”
• Excellent communication skills, both written and verbal
• Immaculate personal presentation and grooming standards
• Ability to multi-task
• A positive can-do attitude
• Experience and willingness to manage guest complaints and feedback
• Ability to work autonomously with excellent time management skills
• Strong initiative and ability to think “outside the box”
• Previous Night Audit experience. 
• Well-honed computer skills and experience/knowledge of Opera Version 5 and Opera Cloud. 
• Accor systems knowledge will be an advantage, however, is not essential (including TARS, DataWeb, ResaWeb, Hotel Link)
• The ability to support reservations with the flow and accuracy of all reservations
• Leadership cabability
• Must have LCQ certificate or a current Manager’s Certificate.
• Must have First Aid and Mental Health First Aid training. 
• Must have A full clean New Zealand driver’s license

The successful person will possess excellent people skills and, think outside the box as well as have the knowledge to deal with difficult situations by thinking quickly on your feet to reach a successful end result.

If you think that you are a perfect fit for this role, please click the APPLY button and submit a recently updated CV and cover letter explaining why you would be the perfect candidate for this role.

Level 7 – Bachelor of Applied Hospitality and Tourism Management

We believe in rewarding your achievements with a range of exciting employee benefits and programs. Just to name a few:

• Remuneration for this role is $29.86 - $30.35. 
• Staff meals while on duty
• Uniform provided & laundered
• Accommodation discounts 
• Work Anniversary Stay or F&B Credit
• Staff celebration & tenure recognition
• Employee Assistance Program
• On-going training, learning and development
• Birthday day off
• Wellness day off
• Partner discounts