Front Office All Rounder

“Hospitality is a work of Heart” at Novotel Brisbane South Bank. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

We are looking for self-motivated Front Office All Rounders to join our award-winning Front Office team on a casual basis, to take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Reporting to the Front Office Manager, as a guest relations professional you will be the face of the Hotel working across reception, guest relations, reservations and telephones, while creating memorable and unique experiences for the guests visiting the Hotel.

This is a great opportunity to build your own skills and expertise to reach your personal and career  goals.

By joining the team, you will unleash a huge array of great employee benefits. #WeAreHeartists

In this role you will:

• Providing quality service to guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. 
• Positively respond to all queries (both internal and external), redirect to departments as required
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. 
• Proudly promoting the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

In this role you will:

• Ensure professionalism and accuracy with information and billing during arrival and departure.
• Positively respond to all queries (both internal and external), redirect to departments as required
• Achieve an accurate and logical work sequence.
• Follow procedures for cash and security on front desk.
• Ensure reservations have correct tariffs and up-sells.
• Ensure messages are accurate and passed on promptly
• Promote a safe workplace by recognising hazards and promoting general WHS practices.

What we are looking for?

• Experience within a hotel Front Office environment
• Previous experience with Opera 
• Have the ability to think on their feet and problem solve
• Can go out of their way to create memorable experiences for our guests
• Aware of Brisbane surrounds and in particular South Brisbane and can recommend great things to see and do for our guests
• Confidence in liaising with various internal and external clients
• A high standard of grooming and presentation
• Excellent communication skills with fluency in English; additional languages are a plus
• Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays

What are we looking for?

• Previous Experience within a hotel Front Office environment
• Previous experience with Opera 
• Have the ability to think on their feet and problem solve
• Can go out of their way to create memorable experiences for our guests
• Aware of Brisbane surrounds and in particular South Brisbane and can recommend great things to see and do for our guests
• Confidence in liaising with various internal and external clients
• A high standard of grooming and presentation
• Excellent communication skills with fluency in English; additional languages are a plus
• Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays

What is in it for you?

• Fun and friendly work environment. We have an 82% employee engagement score!
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Learn Your Way Academie
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Discover the life that awaits you at Accor, visit  https://careers.accor.com/ 
• Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS