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  4. ACCOR

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, Cairo, Egypt

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REF63447Y

Front Office Agent - Intern

Region

PM&E


Job Description

We're looking for a front office agent intern for internship.

  • Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
  • Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
  • Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
  • Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

Qualifications

  • Educational background and/or experience in hospitality.
  • Strong hosting expertise combined with an unwavering commitment to quality and service excellence
  • A naturally open and communicative personality.
  • A team-oriented mindset, combined with the willingness to provide support across various departments

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
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