- Full-Time
- Permanent
- RAFFLES
- Rooms
__jobinformationwidget.freetext.LocationText__
Raffles Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF56663L
Front Office Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.
PURPOSE OF POSITION
To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.
KEY ROLES & RESPONSIBILITIES
- Register and room all guest arrivals according to established procedures
- Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests’ personal and travelers checks and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Attend to guests’ request of using the service of safety box at all times
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
- Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property
- Ensure that the guests depart the hotel with a positive impression of hotel service
- Perform the audit balances and prepare all reports for audit in an orderly fashion
- When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure front desk work area is kept clean and in an orderly state at all times
- Is fully aware of the Credit policy
- Adhere to OH&S policies and procedures
- Perform related duties and special projects assigned
PERSONAL ATTRIBUTES
- Strong written and verbal communication skill in English
- Able to develop rapport with and gain support from Colleagues and Management staff
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with all guests and patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
- Post Secondary Education or relevant qualifications in Hotel Management
- Arabic or a European language capability
EXPERIENCE
- Minimum 2 years Guest Relations experience preferably in a four or five star hotel
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Casual
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Rooms
Description
The Guest Services Ambassador (Belldesk & Valet) maintains the highest standard of service at the Porte Cochere (front entrance) at all times by always lending a helping hand with a smile, escorting g
Reference
170ac6b4-84f4-4e5a-829d-4360752e8946
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Rooms
Description
The Room Attendant is responsible for ensuring we provide the highest level of cleanliness in our guestrooms.What you will be doing:Clean guestrooms to include: dusting, making beds, soiled linen remo
Reference
f2383883-38e6-4b24-bedc-d163c356a1f0
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Rooms
Description
The Public Area Attendant is responsible for performing a combination of tasks which maintains the hotel’s cleanliness in a clean and orderly manner. The Public Area Attendant is thereby contributing
Reference
e4a155fc-6680-4dd8-8935-994b21fb27f7
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Casual
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Rooms
Description
As a Expeditor you will act as an ambassador of our hotel for all guests by delivering a superior arrival and departure experience. Interact with guests and colleagues on a daily basis, providing cour
Reference
6d4af124-f732-4afb-bb62-9941b882d0c8
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
The Colleague Services Agent plays a key role in enhancing the day-to-day experience of Fairmont team members by providing exceptional support and services across various operational areas. The ideal
Reference
dcc8517a-83ff-40c8-8185-85c519d62249
Expiry Date
01/01/0001
Salary
Location
, West Hollywood, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MONDRIAN
Job type
Permanent
Locations
West Hollywood
Job Category
Rooms
Description
Job Purpose:Under the general guidance of the Front Office Manager and/or Assistant Front Office Manager, a Front Desk Agent is responsible for performing all duties connected with arriving and in-hou
Reference
f1a487f2-4f40-48f0-8dbc-bc81cab61001
Expiry Date
01/01/0001
Salary
Location
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
San Diego
Job Category
Rooms
Description
Housekeeping Room Attendant You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortabl
Reference
005a6af9-7f59-4475-9e9c-0fc0257b1b3e
Expiry Date
01/01/0001
Salary
Location
ibis Styles Madrid Centro Maravillas, Madrid, Spain
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Temporary
Locations
Madrid
Job Category
Rooms
Description
Cómo será tu día:Realizarás el check in/check out de los clientes, gestionarás las reservas, ofrecerás atención al cliente e información turística. Los imprescindibles de cualquier recepción!Realizará
Reference
8f0c17db-d7a6-4521-a5eb-48885f88df82
Expiry Date
01/01/0001
Salary
Location
HYDE MIAMI MIDTOWN HYDE, Miami, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
HYDE
Job type
Permanent
Locations
Miami
Job Category
Rooms
Description
Job Purpose:Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, per
Reference
30b2ef72-a069-4d2f-92dc-cf983015756a
Expiry Date
01/01/0001
Salary
Location
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Wailea-Makena
Job Category
Rooms
Description
The Royal Service Agent is the heart beat of the hotel operation. They process all external and internal calls either by redirecting calls or assisting the caller. The Royal Service Agent takes owner
Reference
657cd6de-d009-4ed2-9265-a408f15dface
Expiry Date
01/01/0001