- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Sonoma Mission Inn & Spa, Sonoma, United States
__jobinformationwidget.freetext.ExternalReference__
REF45725S
Front Office Agent
Region
Luxury & Lifestyle
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
- Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs
- Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions
As Front Desk Agent at Fairmont Sonoma Mission Inn and Spa, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality, excellent communication skills, and a dedication to delivering exceptional service, this could be the perfect role for you!
include the following:
- Warmly and professionally greet and welcome guests
- Efficiently handle check-in and check-out procedures, maintaining accuracy and attention to detail
- Knowledgeable of resort facilities, services and hours of operations
- Knowledgeable of all guestrooms and suites
- Promptly respond to guest inquiries and requests, providing information about hotel facilities, services, and local activities
- Provide accurate information and remain courteous during all guest interactions
- Promote our loyalty program
- Promote hotel facilities, looking for opportunities to enhance a guest’s stay through upselling
- Perform cashier audit completely and accurately.
- Cash handling activity and house bank agreement.
- Familiar with daily events, times and locations within the hotel
- Work closely and efficiently with Valet/Parking and Housekeeping to ensure smooth arrival and departure of guests.
- Maintain a clean and professional attire, and be well groomed in accordance with SMI policies.
- Be punctual and have excellent attendance.
- Maintain a safe working environment and follow safety policies and procedures.
- Follow departmental procedures, policies and service standards
- All other duties as assigned by your direct supervisors
Current hourly rate of $23.00
QUALIFICATIONS
- The ideal candidate should be able to demonstrate problem-solving skills and the ability to de-escalate conflicts.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Open availability- so set days off- Must be available weekends/ Holidays/ mornings/ Nights
- Customer service experience a plus
- Excellent written and verbal communication skills
- Computer knowledge
- Cash handling
.
Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.
Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Fairmont Winnipeg, Winnipeg, Canada
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Winnipeg
Job Category
Rooms
Description
The Assistant Front Office Manager is a service professional who coordinates all aspects of the Front Office (Bell Desk, Telephones, Front Desk) to ensure a smooth operation, and the highest levels of
Reference
09928dcc-5ad6-4ec8-b5b8-acb84b1a9d28
Expiry Date
01/01/0001
Salary
Location
Fairmont Hotel Macdonald, Edmonton, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Edmonton
Job Category
Rooms
Description
Bell Person (Full Time) From a warm welcome to a fond farewell, as a Bellman, you will take care of the guests as soon as they step foot onto your driveway, ensuring a lasting impression for our gues
Reference
72031241-c38c-4821-8818-7734b3188473
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Specific Responsibilities:Retrieves items from shelves and storerooms, set up cleaning cart with supplies for daily use, constantly organizing carts, and storerooms in a clean and orderly fashion.Clea
Reference
84b77f15-9f37-43ef-a3d3-2039b9d75e4e
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Reports To: Executive Housekeeper General Purpose: Cleans and prepares guest rooms and public areas by meeting an established standard of cleaning to assure guest satisfaction and the overall appear
Reference
fb064b3c-321e-48d6-b255-7dd6172afe13
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Reports to: Front Office Manager/Rooms ManagerGeneral Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and
Reference
d82c3b42-0e79-4f5c-877b-f6d6dd032326
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Lexington, Lexington, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Lexington
Job Category
Rooms
Description
Reports To: Executive Housekeeper or Housekeeping ManagerGeneral Purpose: Cleans and prepares public areas according to an established standard of cleaning to assure guest satisfaction and the overall
Reference
6c6bd4fd-7155-47bc-9c04-6ed1dbf66eae
Expiry Date
01/01/0001
Salary
Location
Pullman Paris Montparnasse, Paris, France
Experience Level
Not Applicable
Job Schedule
Casual
Brands
PULLMAN
Job type
Temporary
Locations
Paris
Job Category
Rooms
Description
MISSION : Rattaché.e au/à la Gouvernant.e Général.e Adjoint.e Etages, le/la Valet/Femme de chambre H/F est responsable du nettoyage et de l’entretien des chambres et zones de l’hôtel qui lui sont attr
Reference
1ec866e6-4ce8-442d-a6a5-48df9ef93a04
Expiry Date
01/01/0001
Salary
Location
ibis Ribeirao Preto Shopping, Ribeirão Preto, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Ribeirão Preto
Job Category
Rooms
Description
Recepcionista As primeiras impressões são tudo! Como Recepcionista, você cuidará dos clientes desde o momento da chegada até a partida, garantindo que eles tenham uma experiência memorável conosco.
Reference
a91e135a-feae-4656-bbda-4b4bb695fac0
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON SHEPHERDS BUSH, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
London
Job Category
Rooms
Description
What you’ll do…To be responsible for the cleaning and servicing of public areas, ensuring that these are always cleaned to brand standards, and are well presented and maintained.To be responsible for
Reference
ba163081-38f0-4c02-a8eb-ad3e1a910ccf
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Rooms
Description
RESPONSIBILITIES:Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel. Ensure that the Lobby and front entrance are kept clean, pa
Reference
0cf1ffb4-74fa-4502-bf52-8e9f2882513c
Expiry Date
01/01/0001