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  1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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25hours Hotel Dubai One Central, Dubai, United Arab Emirates

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REF15131Z

Front Office Agent

Region

Luxury & Lifestyle


This vacancy has now expired. Please see similar roles below...


Company Description

People who love their job put their all into it and aren’t interested in the norm. That’s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way – with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to achieve their full potential.

One Central's new living room is here. Relaxed, fun and packed full of things to do.  Overlooking the Museum of the Future, near Dubai International Financial Centre, the hotel boasts 434 rooms and suites in addition to flexible events and co-working space. A total of five characterful restaurants and bars take guests on a culinary trip around the world. 


Job Description

From check-in to “See you again”: our Front Office team at the 25hours Hotel Dubai One Central reception ensures guests are happy from their first moment till their last. We’re looking forward to welcoming you to the Front Office team as Front Office Agent

COME AS YOU ARE AND SHOW HOW YOU CARE!

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • You’ll provide a friendly and delightful "How's it going - to - See you later" for each guest during every intercation.
  • You'll demonstrate high product knowledge about the hotel, its facilities, along with surrounding areas to assist with guest inquiries
  • You’ll support your colleagues with a winning smile whenever, once again, all the guests turn up to check in at the same time. On top of this, you’ll also keep your head above water when there are sudden changes of plan.
  • You'll handle customer complains and feedback according to "Oops! its messed up".
  • You’ll communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
  • You’ll be aware of room status and also the competitors’ status.
  • You’ll optimise the occupancy rate and average room rate.

Qualifications

Your experience and skills include:

  • You’ve gained management experience in a similar role, and can speak English fluently
  • You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve.
  • You’re a doer – and even if you do it wrong sometimes, you openly admit it.
  • You’re not just bringing your abilities, but also your character.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

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