Front of House Manager

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

An exciting opportunity for a new role has arisen at Fairmont St Andrews!

Reporting to the Hotel Manager, as Front of House Manager you will be responsible for leading and coordinating efficient and effective delivery of hotel operations in Front Office, Concierge Services and Transport to maximise customer and colleague satisfaction; and to achieve budgeted financial results.

A little more about what you would be doing:

• Implement Fairmont Operating Procedure’s within Front Office, Concierge Services and Transport to ensure consistent service delivery to maximise customer satisfaction as measured by Trust You & LQA.
• Perform an active role in the hotel operations as a key member of the management team, working effectively to achieve business targets.
• Inspect the departments on a regular basis and ensure any action required is taken to ensure a safe, hygienic no risk environment for both colleagues and customers fully implementing Safety Issues
• Manage and implement through Departmental Heads, agreed training plans within the departments to ensure consistent service delivery and colleague development including performance review process for Front Office, Concierge Services and Transport
• Ensure budgeted revenue and margins are delivered, forecasts and monthly reporting is carried out on a timely basis.
• Complete month end reporting
• Control payroll costs for all reporting areas
• Maintain appropriate levels of colleague satisfaction in the departments through CES Action Plans, by taking actions on issues of concern
• Respond to and handle guest complaints
•  Follow department policies, procedures and service standards
• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
• Assist the Hotel Manager with any projects that may be required
• Other duties as assigned

• Effective communication skills
• At least 5 years of experience in a similar role 
• Eligible to live and work in the UK. 

This is a Full Time, permanent position and will be based onsite in the Hotel. 

Salary will be based on experience but will be in the region of £40,000 - £45,000 pa. 

What is in it for you:

• Competitve Salary 
• Staff shuttle service to/from St Andrews
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services
• Growth opportunities
• On-the-job training
• Regular social events