Front Desk Supervisor

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Company Description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.  We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden.  Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele. 

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience. 

Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team! 

Don't miss out on this opportunity!

First impressions are lasting impressions!
We are seeking a qualified, service-minded, luxury state of mind ambassador for the
Front Desk Supervisor position.

Front Desk Supervisor

What’s in it for you:

• Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
• Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

• Lead the team in your shift in welcoming all guests in a luxury environment. 
• Completing Opening and closing shift responsibilities and customizing a warm farewell to our departing guests.
• Oversee the daily Operations and lead the Front Office team during your assigned shift.
• Handling all requests and inquiries and all incoming phone calls to the hotel including In-house guests. Providing hand-tailored experiences to ensure a memorable stay.
• Enrolling guests in our ALL Accor frequent guest program.
• Candidate should be able to deliver luxury service, be efficient, empowered and cordial.
• Responsible for a cash bank and following all cash handling procedures.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
• Consistently offer friendly, engaging and a service culture that contributes positively to the Brand’s Vision and Mission.

Your experience and skills include:

• A passion for everything Guest Service and luxury customer service.
• Minimum of 3 years of previous Guest Service/Front Desk experience in a luxury hotel setting preferred.
• Previous experience with Opera a plus or a comparable property management system (PMS).
• Must have experience working with computers, specifically Word, Excel and messaging.
• Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
• Must be flexible with days and hours.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.