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  1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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Sofitel Legend Casco Viejo - Panama City, Panama City, Panama

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REF30141E

FRONT DESK MANAGER

Region

Luxury & Lifestyle



Company Description

Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury experience in the context of a historic locale. Sofitel Legend Casco Viejo offers an intimate ambiance, outstanding facilities along with a wide range of bespoke services.


Job Description

  • As Front Desk Manager you will ensure quality guest and customer service, exceeding expectations and achieving memorable experiences.
  • Know and apply always the service and quality standards through the procedures manual stipulated by the company.
  • Perform and encourage upselling and cross-selling.

Qualifications

  • Knowledge in systems such as OPERA, POS, MS Office, especially Excel. Online Review Management platforms.
  • Previous experience supervising departments such as Concierge, Guest Experience, Butler, Reception and Bellboys.
  • Handling of Quality and Guest Experience audit programs.
  • Complete knowledge of the English language.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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