Front Desk Manager - Full Time

Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde Nast; Fairmont Waterfront offers relaxed luxury, incredible water views and is just steps away from Vancouver's seawall, Gastown and Canada Place. About us:

Why work at Fairmont Waterfront?

• Deeply committed to sustainability and community
• More than 50% of leadership team including c-suite, are women
• Firm believers in diversity - we have colleagues from 60 countries
• Passionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, only hotel brand to participate in Vancouver Pride Parade, on-going diversity training for all colleagues, hotel level committee and representation
• Industry leading Leadership program and learning program through our Academies
• Great perks - Colleague Travel Discount Program* that provides discounted rates for travel to over 5300 Accor hotels Worldwide, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• One free stay through our Be Our Guest Program
• Competitive annual salary commensurate with experience. Salary range $70,000 - $72,000

*full-time and part-time status colleagues

Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Assist the Front Office Manager in all department aspects and ensure adherence to service standards.
• Maintain guest room inventory, including details on prices, rates, specials, packages, and programs.
• Oversee the hiring, scheduling, supervision, and training of all Front Desk staff, including performance evaluations and development reviews.
• Analyze, investigate, and resolve guest complaints and staff issues. Ensure guest satisfaction by addressing concerns in person and via correspondence.
• Provide daily operational and managerial support to Front Desk, Guest Services, Reservations, Royal Services, Concierge, Fairmont Gold, and Tours departments, ensuring all service standards are upheld.
• Promote Accor Live Limitless to maximize on-site loyalty member recruitment and Room Upsell programs to increase incremental revenue.
• Review arrivals and departures, check VIP and special request reservations to ensure proper pre-registration/blocking, and notify all relevant departments of room assignments.
• Collaborate closely with Housekeeping and Guest Services on arrivals, departures, and lobby management. Oversee tours, groups, and conferences from a Front Desk perspective.
• Review, develop, and implement new systems and standards.
• Participate in departmental meetings and continually communicate a clear and consistent message regarding the Front Office goals to produce desired results.
• Maintain adequate stock of supplies and order as needed within the departmental budget.
• Adhere to all safety policies and procedures.
• Perform other duties as assigned.

Your experience and skills include:

• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Degree or Diploma in Hospitality Management is an asset
• Minimum of 2-year previous proven leadership experience
• Must have the ability to handle a multitude of tasks and Guest requests
• Knowledge of Opera Property Management System an asset
• Should possess or seek certification in basic First Aid
• Strong guest service orientation and training skills background required
• Ability to work independently and prioritize responsibilities
• Experience with a Hotel loyalty program an asset
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Visa Requirements: Must be legally eligible to work in Canada.  The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS