Company Description
Discover Sofitel Sydney Darling Harbour
Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture. As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award-winning infinity pool, a state-of-the-art fitness centre overlooking the skyline, an exclusive top-floor Executive Lounge and our renowned luxury spa.
At the heart of everything we do are exceptional people. We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride.
Inspiration, Recognition & Reward
As a valued Sofitel Ambassador, you will be immersed in a world of refined privileges and bespoke rewards. Enjoy privileged access to an international portfolio of luxury accommodation, exceptional dining, and curated lifestyle experiences. Daily touches of indulgence; from preferred-rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday.
Your growth is equally important to us. Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution as a culinary leader within a culture that celebrates excellence, individuality and ambition.
Job Description
Bonjour! At Sofitel, hospitality is an art, and every guest experience is a story waiting to be told.
As a Front Desk All Rounder, you will be a gracious host at the heart of the guest experience, delivering seamless, personalised service with elegance, precision, and genuine warmth.
With a polished presence and a genuine “can-do” attitude, you anticipate guest needs and uphold our Passion for Excellence, bringing Sofitel to life through elegant service and meticulous presentation. Every interaction is delivered with warmth and care, creating memorable moments that leave a lasting impression.
As the welcoming face of the hotel, you curate seamless arrival and departure experiences, greeting each guest with grace, professionalism, and refined attention to detail. You take pride in setting the tone for an exceptional stay from the very first hello to a fond farewell.
With precision and discretion, you manage guest accounts and cashiering functions, ensuring all transactions are accurate, balanced, and thoughtfully resolved. Your confidence with the Opera Front Desk system enables you to maintain detailed guest profiles while anticipating VIP arrivals, special requests, and group movements with ease.
Clear, poised communication underpins everything you do, from professional telephone interactions to effective coordination with colleagues. Working closely with the Front Desk Supervisor and Duty Manager, you help ensure smooth daily operations and a consistently elevated guest experience.
Qualifications
About You
You are driven by a genuine passion for hospitality, paired with strong motivation and an exceptional eye for detail. With previous experience in a front office or guest-facing role, you bring a refined understanding of guest expectations and take pride in delivering thoughtful, elevated service that leaves a lasting impression.
Your communication style is clear, confident, and effortlessly warm, allowing you to build meaningful connections with both guests and colleagues. You present yourself with impeccable professionalism, reflecting the elegance and sophistication of the Sofitel brand in every interaction.
Flexible, dependable, and committed, you thrive in a dynamic environment and are available to work a rotating roster, including weekends and public holidays. With full Australian working rights, you are ready to step into a role where your passion for service and attention to detail contribute to creating memorable guest experiences every day.
If you are passionate about hospitality and take pride in delivering elevated service, we would love to hear from you!
Additional Information
Our Commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you.
