Company Description
Discover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury
Sofitel Sydney Wentworth, Sydney’s first international five-star hotel, is an icon of Australian hospitality and a landmark of culture and creativity in the heart of the city. Home to 436 beautifully redesigned rooms and suites, Club Millésime Executive Lounge, award-winning dining venues, and exceptional event spaces, we deliver unforgettable experiences to every guest.
We're looking for a friendly, energetic, and professional Porter to join our Concierge team. As one of the first and last points of contact for our guests, you will play an important role in creating a warm welcome and memorable departure experience. This fast-paced and guest-focused position requires exceptional communication skills, attention to detail, and a passion for delivering seamless luxury service.
Job Description
- Welcome guests with warmth and professionalism
- Assist with luggage handling, storage and guest requests efficiently and safely
- Share local knowledge and recommendations to enhance the guest experience
- Maintain a professional presence in the lobby
- Handle guest concerns promptly and escalate when required
- Uphold brand standards and deliver outstanding hospitality at all times
- Provide overnight operational support to the Duty Manager and In-Room Dining team, including technical assistance for guest requests
Qualifications
- A passion for customer service and creating exceptional guest experiences
- Excellent communication and interpersonal skills
- Professional presentation and grooming standards
- Physical fitness and ability to regularly lift and carry up to 30kg
- Ability to work in a fast-paced environment and remain calm under pressure
- High degree of flexibility to work across a variety of shifts, including evenings and late nights
Additional Information
Additional Information - Why Join Sofitel Sydney Wentworth?
We value our people and offer:
- Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
- Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
- 30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
- Career development opportunities within a globally recognised luxury hospitality brand
- Ongoing learning and development, working alongside industry leaders
- Onsite perks including laundered uniforms, complimentary dry cleaning, $2 barista-made coffee, a $5 staff lunch buffet, and discounted city parking
- A complimentary hotel stay package to celebrate your work anniversary
- Free 24/7 access to our Employee Assistance Program for confidential wellbeing support
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full working rights in Australia are required for this role.
