Front Desk Agent

A World of Wonder

Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together. Their experience is powered by music, wellness, art, adventure, food, learning and giving back. Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family. This is what Our Habitas call luxury for the soul. Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way. From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.

We are seeking a professional and friendly Front Desk Agent to join our team in Our Habitas, Ras Abrouq, Qatar. As the face of our organization, you will play a crucial role in ensuring guest satisfaction by providing exceptional customer service and managing various front desk operations.

• Greet and welcome guests in a warm and professional manner
• Perform efficient check-in and check-out procedures for guests
• Respond to guest inquiries and requests promptly and courteously
• Handle reservations, both in-person and over the phone
• Process payments and manage cash transactions accurately
• Coordinate with other departments to ensure guest needs are met
• Maintain a clean and organized front desk area
• Provide information about hotel services, local attractions, and events
• Assist with guest complaints and work towards timely resolutions
• Manage guest communications, including emails, messages, and mail
• Support other front office operations as needed

• High School Diploma or equivalent
• Previous experience in customer service, preferably in the hospitality industry
• Excellent verbal and written communication skills in English (Arabic and other Languages are Plus)
• Proficiency in cash handling procedures and computerized cash register systems
• Strong multitasking abilities and attention to detail
• Ability to remain calm and professional in high-pressure situations
• Proficient in using standard office equipment (computer, telephone, copier, fax machine)
• Basic computer skills, including familiarity with property management systems
• Flexibility to work various shifts, including weekends and holidays
• Ability to stand for extended periods and assist with light lifting when necessary
• Strong problem-solving skills and a customer-focused mindset
• Collaborative team player with a positive attitude