- Full-Time
- Permanent
- NOVOTEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Novotel Bur Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF44167G
Front Desk Agent
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Novotel Bur Dubai is looking for Front Desk Agent
General Purpose: With the goal of providing a superior experience, the Front Desk Agent is involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival.
Specific Responsibilities:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Processes all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
Stays up to date on gift shop merchandise, provides guests with information and processes gift shop sales.
Relays art exhibition information to guests.
Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.
Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
Performs other duties as assigned, requested or deemed necessary by management.
Knows standard cash handling procedures and knowledge of computerized cash register systems.
Must be fluent in English.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.
Knows standard cash handling procedures and knowledge of computerized cash register systems.
Must be fluent in English.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.
Must pass a background check.
Education/Formal Training
High School diploma or equivalent
Experience
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
What you will be doing:Consistently offer a professional, engaging and friendly serviceEnsure the cleanliness of guest rooms, colleague service areas & corridors while adhering to hotel standardsMakin
Reference
bcfb9f68-44dc-4f9c-a8fc-1884617e2b67
Expiry Date
01/01/0001
Salary
Location
Fairmont Mayakoba, Playa del Carmen, Mexico
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Rooms
Description
¡Las primeras impresiones lo son todo! Tu sonrisa cautivadora y tu personalidad son la esencia de un gran Agente de Recepción en Fairmont Mayakoba.Ejecuta las funciones diarias de llegada y salida de
Reference
83c5b0cd-c191-4d4f-b772-1e735ef1da1a
Expiry Date
01/01/0001
Salary
Location
FAIRMONT FAIRMONT COSTA CANUVA, Playa del Carmen, Mexico
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Playa del Carmen
Job Category
Rooms
Description
Concierge Nocturno Servicio a Propietarios ¡Las primeras impresiones son todo! Como Concierge Nocturno Servicio a Propietarios, su función principal es atender la recepción exclusiva de nuestra área
Reference
e0d0b607-d716-4151-9f4b-296bfb9b3d73
Expiry Date
01/01/0001
Salary
Location
Sofitel Bahrain Zallaq Thalassa sea & spa, Manama, Bahrain
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Manama
Job Category
Rooms
Description
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
Reference
05ed854f-8f20-4bd9-a0ad-8cd6c5f921ee
Expiry Date
01/01/0001
Salary
Location
Sofitel Bahrain Zallaq Thalassa sea & spa, Manama, Bahrain
Experience Level
Executive
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Manama
Job Category
Rooms
Description
Job Description To supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed.To supervise that all designated rooms are prepared as per standa
Reference
93556912-0c5e-4ec7-92b9-5cae304696ce
Expiry Date
01/01/0001
Salary
Location
Alwadi Hotel Doha - MGallery, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
Reliable and engaging. As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arri
Reference
bbc6f622-0cb6-45bf-8bfb-30e1f7865f88
Expiry Date
01/01/0001
Salary
Location
Mövenpick Marrakech, Marrakesh, Morocco
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Marrakesh
Job Category
Rooms
Description
Description du posteJouant un rôle essentiel dans l'expérience globale des clients au sein de notre hôtel, L'Assistant Front Office Manager contribue, en collaboration étroite avec le Front Office Man
Reference
5260d875-771d-4861-b636-069f12abd58d
Expiry Date
01/01/0001
Salary
Location
Mövenpick Aswan, Aswan, Egypt
Experience Level
Director
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Egypt
Job Category
Rooms
Description
DUTIES AND RESPONSIBILITIES MANAGE THE DAILY GUEST SERVICES OPERATIONS: CONCIERGE, BELL SERVICE, DOOR SERVICE, PARKING VALET, NIGHT RUNNERSLeading the direction and supervision of all Guest Services d
Reference
ed118c23-c045-4483-829a-5528883cb0c7
Expiry Date
01/01/0001
Salary
Location
Fairmont Empress, Victoria, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Victoria
Job Category
Rooms
Description
What you will be doing: Consistently offer professional, friendly and engaging serviceClean all assigned guestrooms including: dusting, making beds, removing soiled linen from rooms, retrieval of clea
Reference
c50e21e1-9bda-48d1-92b0-f3be42b42358
Expiry Date
01/01/0001
Salary
Location
Fairmont Palliser, Calgary, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Calgary
Job Category
Rooms
Description
Houseperson, HousekeepingThe Houseperson plays a vital role in supporting the housekeeping team by maintaining cleanliness, organization, and efficiency throughout the property. Reporting to the Execu
Reference
d08b8fb9-40c6-4798-a8b5-12149db9e305
Expiry Date
01/01/0001