- Full-Time
- Permanent
- MONDRIAN
- Rooms
__jobinformationwidget.freetext.LocationText__
MONDRIAN MONDRIAN DOHA, Doha, Qatar
__jobinformationwidget.freetext.ExternalReference__
REF18968G
Front Desk Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
- Actively welcome, greet and check guests in
- Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
- Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
- Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
- Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
- Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in HotSos or hotel specific recording process
- Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken
- Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with MONDRIAN Doha confidentiality standards
- Ensure the correct procedure and policy standards are adhered to
- Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
- Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
- Encourage up-selling in order to maximize rates
- Ensure work areas are cleaned and maintained at all times
- Proficiency in English, a second language an asset.
- Previous customer-related experience preferred.
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast-paced environment
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Pullman Paris Montparnasse, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
MISSION :Le/La réceptionniste de nuit assure l’accueil des clients pendant la durée de leur séjour, de l’arrivée au départ, et les renseigne. Il/Elle satisfait au mieux le client et est tenu de vérifi
Reference
553f69aa-8635-4289-a209-73a6ca6cb554
Expiry Date
01/01/0001
Salary
Location
Fairmont Winnipeg, Winnipeg, Canada
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Winnipeg
Job Category
Rooms
Description
From a warm welcome to a fond farewell, as a Bellperson, you will take care of the guests as soon as they step foot onto your driveway, ensuring a lasting impression for our guests’ stay.What you will
Reference
8874aeed-33cc-4665-bc24-ab1377066b74
Expiry Date
01/01/0001
Salary
Location
Fairmont San Jose, San Diego, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Diego
Job Category
Rooms
Description
Rate of Pay: $21.22/hour USD Responsibilities: The Royal Service department is the communication hub of the resort. The expectations of this role are to offer a friendly, timely, uncomplicated service
Reference
bbb681b5-c4a0-45a0-bdd2-5f1b959b6756
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Kansas City, Kansas City, United States
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Kansas City
Job Category
Rooms
Description
Reports To: Night Manager/Front Office Manager General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to pro
Reference
d66d9c5f-de72-452c-9a5d-a43be22734f4
Expiry Date
01/01/0001
Salary
Location
IBIS ÉTAMPES, ETAMPES
Experience Level
Associate
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Nous recherchons pour notre hôtel ibis à Etampes, une/un Réceptionniste Polyvalent F/H, en CDI temps plein à 37 heures, à partir du 14 Octobre2024 ! Bienvenue dans un métier qui vous permet d’être au
Reference
KWGWQ752
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Montreux Palace, Montreux, Switzerland
Experience Level
Student
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Internship
Locations
Montreux
Job Category
Rooms
Description
Stagiaire Réceptionniste / Night Auditor tournant 6 mois – Printemps 2025 - H/FAu Fairmont Le Montreux Palace, offrir un service attentionné, sincère et personnalisé est essentiel pour transformer ch
Reference
2bde4202-fe9d-4db2-9393-315fe9fe5691
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio Paris Suresnes Longchamp, Suresnes, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ADAGIO
Job type
Permanent
Locations
Suresnes
Job Category
Rooms
Description
L'expérience professionnelle Et si vous posiez votre bagage ?Avec ou sans bagage dans notre secteur d’activité ? Peu importe ! L’essentiel, c’est de partager les mêmes envies et valeurs et de parler
Reference
afb78748-1af2-4b49-8fd6-c9f8a4e0249b
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Rooms
Description
Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel. Ensure that the Lobby and front entrance are kept clean, paying special atte
Reference
0cf1ffb4-74fa-4502-bf52-8e9f2882513c
Expiry Date
01/01/0001
Salary
Location
Novotel Bengaluru Outer Ring Road, Bengaluru, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Bengaluru
Job Category
Rooms
Description
Key Responsibilities:Recruit, train, and supervise housekeeping staff.Schedule shifts and delegate tasks to ensure efficient operations.Conduct regular performance evaluations and provide feedback.Ins
Reference
b59113f3-75b2-4649-84dd-f6a3c5446d27
Expiry Date
01/01/0001
Salary
Location
Fairmont Ajman, Ajman, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Ajman
Job Category
Rooms
Description
Consistently offer professional, friendly and engaging serviceGreet, check in and settle guest accounts while ensuring all service standards are followedAssist guests regarding hotel facilities in an
Reference
603087eb-7cb4-41e4-91fa-fc694ed3f3f7
Expiry Date
01/01/0001