- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Hawar Resort By Mantis, Hawar Islands, Bahrain
__jobinformationwidget.freetext.ExternalReference__
REF63480L
Front Desk Agent
Region
Luxury & Lifestyle
Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
Front Desk Agent
As a Front Desk Agent, you will be the first point of contact for guests, responsible for delivering exceptional service and creating a welcoming atmosphere. The ideal candidate will have strong communication skills, a professional demeanor, and a passion for providing top-tier guest service. This role requires attention to detail, multitasking abilities, and a guest-focused approach to ensure a seamless check-in and check-out experience.
What is in it for you:
- Engage in conservation efforts and help preserve wildlife.
- Enjoy sustainable adventures with exclusive rewards.
- Celebrate locality and heritage in a vibrant community.
- Advance your career with global development opportunities.
- Drive change through impactful social initiatives.
- Collaborate with a passionate, innovative team.
Key Responsibilities:
Guest Service Excellence: As a Front Desk Agent, you will greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression. You will handle check-ins and check-outs efficiently, ensuring accuracy and timely service. Additionally, you will address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of guest satisfaction throughout their stay.
Operational Support: You will manage reservations, room assignments, and special guest requests, ensuring that all details are handled accurately. Coordination with housekeeping and maintenance will be essential to ensure rooms are prepared and ready for guest arrivals. You will also maintain accurate guest information in the property management system (PMS) to ensure smooth operations.
Administrative Support: Your responsibilities will include processing guest payments and ensuring that billing is accurate. You will handle guest complaints and resolve issues in a professional and timely manner. Additionally, you will assist in preparing daily reports, including occupancy levels, arrivals, and departures, to keep the team informed and operations running smoothly.
Team Collaboration: Working closely with other departments such as housekeeping, and maintenance, you will ensure a seamless and memorable guest experience. Collaboration with the front office team will be crucial to meet all operational needs and ensure that guest expectations are consistently exceeded.
Health, Safety, and Compliance: You will adhere to all health, safety, and resort policies to ensure a secure environment for both guests and staff. Maintaining compliance with resort regulations, guest confidentiality protocols, and industry standards will be a key part of your role in ensuring smooth and efficient operations.
Experience: Previous experience in a similar role within the hospitality industry is preferred.
Communication Skills: Strong verbal and written communication skills in English; Arabic is a plus.
Customer Service Focus: A passion for delivering exceptional guest service and ensuring a positive guest experience.
Organizational Skills: Strong attention to detail, with the ability to multitask and prioritize responsibilities.
Technical Proficiency: Familiarity with property management systems (PMS) and Microsoft Office applications.
Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
Professionalism: A professional, approachable, and friendly demeanor.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Raffles Jakarta, Jakarta, Indonesia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Jakarta
Job Category
Rooms
Description
The Room Attendant ensures that guest rooms are clean, well-maintained, and provide a comfortable and inviting environment for guests. As a Room Attendant, the primary responsibility is to perform tho
Reference
9cfa3209-17e8-4a2d-b53d-306df686c128
Expiry Date
01/01/0001
Salary
Location
ibis Gurgaon Golf Course Road, Gurugram, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Gurugram
Job Category
Rooms
Description
Primary Responsibilities Front Office OperationConduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensu
Reference
32dd8f84-3744-4199-9f28-27303d292608
Expiry Date
01/01/0001
Salary
Location
Novotel Muenchen City Arnulfpark, Munich, Germany
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Apprenticeship
Locations
Munich
Job Category
Rooms
Description
Wir begleiten dich 3 Jahre durch deine Ausbildung und führen dich dabei durch alle Abteilungen von unseren zwei Hotels:ServiceDu lernst was es bedeutet, vollblutiger Gastgeber zu sein. In Unserem mode
Reference
04306ddf-5230-4026-8b36-abfe248ae7ba
Expiry Date
01/01/0001
Salary
Location
ibis budget Manchester Salford Quays, Salford, United Kingdom
Experience Level
Associate
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Position Overview ·Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. ·Attend to all incoming calls via t
Reference
7538d840-34bc-4e21-bed5-9fc3e4d2e393
Expiry Date
01/01/0001
Salary
Location
Raffles The Palm Dubai, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
1. Guest Engagement:Act as the primary point of contact for guests, ensuring their needs and expectations are consistently met and exceeded.Assists in creating tailored experiences for VIPs, repeat gu
Reference
be794349-2c8b-42dd-a051-66d1dbd4e3d6
Expiry Date
01/01/0001
Salary
Location
FAIRMONT HANOI, Hanoi, Vietnam
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Hanoi
Job Category
Rooms
Description
ResponsibilitiesFront Office OperationParticipate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issuesCheck tha
Reference
cbb0d64f-f6a0-483c-bfba-ac9441964f3f
Expiry Date
01/01/0001
Salary
Location
Novotel Jazan, Jazan, Saudi Arabia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Saudi Arabia
Job Category
Rooms
Description
Join us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle desti
Reference
b4747894-22c2-4795-b49c-b177e5c712f0
Expiry Date
01/01/0001
Salary
Location
Raffles The Palm Dubai, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departureEnsure all members consistently receive all benefits, and repeat guests and ot
Reference
95a14ecd-7ccb-4eae-8a4d-cf75932d01c4
Expiry Date
01/01/0001
Salary
Location
Raffles The Palm Dubai, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Ensures all the residents receive prompt and courteous service.Informs Senior Butlers of matters concerning to butler operations, who in turn, will liaise with Head Butler with regards to these matter
Reference
0cb8040c-f030-4234-8ae2-0513be393c24
Expiry Date
01/01/0001
Salary
Location
Hôtel Le Louis Versailles Château - MGallery, Versailles, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Versailles
Job Category
Rooms
Description
Au Louis Versailles Château, chaque coussin a sa place, chaque drap est tiré au millimètre près, et chaque collaborateur compte.Si vous êtes passionné(e) par l’excellence et la gestion d’équipe, alors
Reference
121d78be-e9f2-49f7-b7f1-2b81758e9f6f
Expiry Date
01/01/0001