Front Desk Agent

"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. The Front Desk Agent acts as an ambassador for the hotel; providing a warm and personal welcome upon arrival, any assistance needed throughout the guests’ stay, and settling accounts accurately upon departure, with the desire to see the guest return.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Demonstrates Fairmont Service Promise Standards and Fairmont Values in all interactions with both guests and colleagues.
• Ensures each guest receives a warm and welcoming reception according to all Fairmont Hotels & Resorts Standards
• Ensures each guest receives a fond farewell according to all Fairmont Hotels & Resorts standards
• Communicates with other departments for general hotel knowledge as well as completing guest requests
• Ensures that all bills are kept up to date and accurate and process upon departure
• Takes advance reservations, bookings and special requirements
• Responds to all guest requests in a timely manner and ensures follow up is completed
• Complies with all standard operating procedures and policies of the Front Office
• Remains observant and responds to each guest who approaches the Front Desk
• Enrolls new FPC members and updates FPC profiles as required
• Drives Rate and Rev Par through up-selling guests upon arrival
• Adheres to Health & Safety policy and ensuring safe work practices are followed at all times.
• Adheres to the hotel’s environmental policies and procedures
• Other duties as assigned

• Highly organized, detail oriented, able to multitask, able to make decisions and take initiative, able to work alone and with little supervision
• Ability to work in an ever-changing and often busy environment
• Must be self-motivating, a team player and have a high level of guest service orientation
• Must have excellent verbal, comprehensive & written English communication skills
• Must have a professional attitude along with impeccable presentation
• Highly organized with the ability to be flexible with work hours and days off
• Strong computer knowledge of Opera Property Manager System
• Micros, Microsoft Excel, and Word knowledge are assets
• Physically able to complete all aspects of the position without restriction
• Previous Hotel Front Office experience an asset
• Post-secondary diploma in a Hospitality Management Program an asset
• Fluency in a second language as it relates to the hospitality industry is an asset

What’s in it for you:

• Full time employees will be eligible to join the benefit plan which includes extended medical (Health, Dental, Life Insurance, Short Term Disability)
• Full time employees will also be eligible to participate in Fairmont Pension Plan, which includes matched employee contributions
• Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.

Visa Requirements:  To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada. We do not provide offer letters to applicants seeking to get their work visas.  Applicants must have their work visas in place prior to applying.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are happy to provide you accommodation at any stage of the application process, please contact the Talent & Culture Department and we will work with you to accommodate your needs.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.