- Full-Time
- Permanent
- Rooms
- ACCOR
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Fairmont Taghazout Bay, Taghazout, Morocco
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REF18986Z
FR - Réceptionniste de nuit (H/F)
Region
Luxury & Lifestyle
Pourquoi travailler chez Accor ?
Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.
Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.
En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.
Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS
Réceptionniste de nuit (H/F)
La première impression est toujours la bonne! le poste de réceptionniste de nuit requiert polyvalence, bonne humeur et professionnalisme. A ce poste, vous serez garant de la satisfaction de nos clients, depuis leur check-in à l’arrivée jusqu’au check-out.
Technique Métier et relation client :
· Assure un accueil chaleureux, efficace et conforme aux standards de qualité de l’établissement
· Effectue les procédures informatiques et administratives liées aux check-in/check-out.
· Vérifie les garanties et les réservations des clients
· Garantit le suivi du séjour des clients par la communication des informations importantes à ses collègues et supérieurs et par la vérification des garanties
· Répond aux appels téléphoniques et prend ponctuellement les réservations
· Répond aux différentes demandes des clients et assure leur suivi afin de garantir la satisfaction,
· Renseigne les clients sur les informations touristiques
· Réalise les différents projets confiés par sa hiérarchie
· Applique les procédures et politiques définies par la marque et l’hôtel
· Incarne l’esprit Heartist dans ses interactions avec les clients
· Connaît les services proposés par l’hôtel, informe le client sur sa demande et l’incite à les utiliser
Votre expérience et vos compétences incluent :
Qualité de service essentielle : une expérience similaire est un plus
Maîtrise du logiciel Opera ou équivalent
Maîtrise de l'Anglais et français ,la pratique d'autres langues est un plus
Notre Engagement Diversité & Inclusion :
Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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