Food & Beverage Team Leader - In Room Dining

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Join our team as a Food & Beverage Team Leader for In Room Dining at our prestigious hotel, Sofitel Brisbane Central. We're looking for a dynamic professional to lead our in-room dining operations, ensuring exceptional service and unforgettable culinary experiences for our guests.

• Oversee and coordinate all aspects of in-room dining operations
• Lead, train, and motivate a team of food and beverage service staff
• Ensure high standards of food quality, presentation, and customer service
• Manage inventory, place orders, and control costs while maintaining quality
• Handle guest inquiries, special requests, and resolve any issues promptly
• Implement and maintain food safety and hygiene standards
• Monitor and analyse in-room dining performance metrics
• Coordinate with other departments to enhance overall guest experience.

• Proven experience (2-3 years minimum) in food and beverage service, preferably in a luxury hotel setting
• Previous leadership experience in hospitality
• Strong team management and motivational skills
• Excellent customer service orientation with a keen eye for detail
• Proficiency in hotel management software and point-of-sale systems
• In-depth knowledge of food and beverage trends, dietary restrictions, and allergens
• Ability to work flexible hours, including nights, weekends, and holidays
• Bachelor's degree in Hospitality Management or related field preferred
• Current Food Safety Certification
• Responsible Service of Alcohol Certification 
• Strong problem-solving abilities and decision-making skills
• Excellent communication skills in English, both verbal and written.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. 

Thrive in our Sofitel Brisbane Central community, with:

• Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.