Food and Beverage Supervisor

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.

PROPERTY DETAILS

• 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
• 363 rooms with breathtaking views over Melbourne
• Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
• Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
• Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Provide supervision, support and ongoing training to ambassadors to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact. Demonstrate ‘ownership’ of the outlet through commitment to the following areas of responsibility.

• Focus on exceeding guest expectations at every opportunity 
• Rostering for the outlet
• Input into development of the outlet.
• Cost control / guest awareness.
• Work cohesively as a team member.

YOUR SKILLS AND ATTRIBUTES TO SUCCEED IN THIS ROLE:

•Minimum 1-2 year experience as Supervisor within a restaurant or hotel 

•Be highly organised and able to effectively manage priorities

•Strong focus on guest and team relations. Initiate contact and establish rapport easily

•Project a professional image at all times through personal presentation/interpersonal skills

•Handle tasks carefully and correctly – be thorough and exact in details with a sense of urgency

•Display high energy levels and demonstrate versatility in responding to guest requests and situations

•Remain calm and effective in high volume work situations

•Be good team player; contribute to and assist co-workers without being asked

•Flexibility to work a rotating roster, including early mornings, evenings, weekends and public holidays

•Valid RSA

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels