Company Description
Joining Accor means more than just starting a new job — it’s the beginning of an exciting career journey with one of the world’s leading hospitality groups. With over 5,000 properties in 110 countries, Accor offers a global stage for passionate, talented individuals to thrive, grow, and make their mark.
At Accor, we believe in investing in our people. Whether you’re starting in hospitality or hotels, we’re committed to supporting your development every step of the way. From on-the-job training to opportunities to progress within your role — or pivot into new ones across our many brands and venues.
Accor operates a selection of Qantas Lounges globally, bring our service passion and values to the aviation industry. Every day we connect with thousands of travelers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.
Job Description
Join the team delivering premium hospitality within the Qantas Lounges at Sydney Airport. As a Full Time - Food & Beverage Supervisor, you’ll lead day‑to‑day operations to ensure an exceptional guest experience while supporting your team, maintaining service quality, and enhancing productivity.
Your day to day
- Lead and support the team to deliver high‑quality Food & Beverage service aligned with Qantas and Accor brand standards.
- Maintain strong knowledge of Qantas service expectations and ensure delivery matches consistently.
- Act as a point of contact for guest feedback, operational challenges, and daily communication needs.
- Run briefings and deliver daily training sessions to build team capability.
- Ensure the lounge is always service‑ready: grooming standards met, equipment clean and organised, and glassware polished.
- Uphold all health, safety, compliance, and brand standards, ensuring policies and procedures are consistently followed.
Qualifications
- Unrestricted Australian working rights (no sponsorship available).
- 1–2 years’ supervisory experience in a hotel restaurant or high‑quality dining environment.
- Experience working across rotational shifts in busy, all‑day dining or à la carte operations.
- Familiarity with restaurant Point-of-Sale systems.
- Physically capable of being on your feet for extended periods, with frequent bending/kneeling and the ability to lift up to 20kg.
- Flexibility to work weekends and public holidays as required.
- Strong organisational ability with skills in managing multiple priorities and tight deadlines.
- Meets all local food handling and alcohol service regulations, including being above the legal serving age and fluent in local language.
- Confident, warm, and engaging communicator who builds rapport easily.
- NSW Responsible Service of Alcohol (RSA) certification.
Additional Information
Employee Benefits for your hard work!
- Work with two iconic businesses and experience the buzz of the working in the Aviation industry
- Great Staff Travel Benefits (T&C Apply)
- Access to staff duty-free store
- Free meal and coffee on shifts
- Hotel discounts (staff rates) at over 3000 hotels globally
- Partnership discounts with companies such as Europcar, Google, and more..
You will be engaged to work under the Hospitality Industry (General) Award [MA000009]
Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system (Will be reimbursed once approved) in order to gain ASIC certification.
If you would like to be a part of our team, please apply now.
