Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
We are Heartists®
“Heartist®” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.
Life in Pullman
At Pullman, you’ll find social, stylish, and game-changing ways to unleash your athletic energy. Our hotels act as living canvases, designing creative environments shaped around you.
New experiences, new acquaintances, new ideas... discover the world of Pullman.
OUR WORLD IS YOUR PLAYGROUND!
Job Description
The F&B Supervisor is responsible for supervising the daily operations of the assigned Food & Beverage outlet and ensuring the highest standards of guest service, product quality, cleanliness, and operational efficiency. The position supports the Outlet Manager in leading the team, maximizing guest satisfaction, controlling costs, and maintaining Fairmont standards.
- Supervise daily F&B operations and ensure smooth, efficient service.
- Maintain high standards of food quality, presentation, cleanliness, and service.
- Conduct pre-shift briefings and ensure proper outlet preparation.
- Deliver personalized guest service and handle guest concerns professionally.
- Lead, motivate, coach, and develop F&B colleagues.
- Allocate duties and monitor team performance, grooming, and compliance with standards.
- Coordinate with Kitchen, Stewarding, Housekeeping, and other departments.
- Assist with cost control, stock management, inventory management, billing, and daily reporting.
- Minimize wastage and ensure proper handling and storage of products.
- Ensure compliance with HACCP, hygiene, health, safety, and hotel procedures.
- Maintain a professional, positive, and guest-focused working environment.
- Support the management team in achieving guest satisfaction, service excellence, and operational efficiency.
Qualifications
- A candidate with comprehensive wine knowledge and demonstrated wine service skills.
- Diploma or degree in Hospitality Management, Hotel Management, or a related field is preferred.
- Minimum 2–3 years of Food & Beverage experience, preferably in a luxury hotel or upscale restaurant environment.
- Previous supervisory or team-leadership experience in F&B is preferred.
- Strong knowledge of restaurant and beverage service operations.
- Experience in high-volume operations and an international hospitality environment is an advantage.
- Good knowledge of food and beverage products and service standards.
- Excellent command of English; Arabic and additional languages are an advantage.
