Company Description
“Hospitality is a work of Heart” at Accor. At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.
Novotel Melbourne South Wharf is an eye-catching golden 26 level tower incorporating 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. The hotel has direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and is adjacent to the popular DFO shopping centre with 180+ retail brands.
With us, your personality is valued, and your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our guests, your colleagues, and on the planet, contributing to pioneering the art of responsible hospitality.
Become a Heartist®, and let your heart guide you into a world where life pulses with passion.
Job Description
We're seeking an outgoing and service-oriented Food & Beverage Supervisor to lead our team across breakfast, lunch and dinner service periods. Reporting to the Food and Beverage Manager, you'll support and inspire our team to deliver outstanding service and memorable experiences for our guests. Offering the Hospitality Award rate of $31.30 per hour, as well as amazing Accor Heartist benefits, we want to develop your career in our hotel and in the wider Accor community.
- Coordinate and manage the day-to-day F&B operations, leading the team to bring efficient, friendly and professional service to every guest
- Ensure team members have a good understanding of our food and beverage offerings and are confident to make suggestions and recommendations
- Coach team members in service skills, dietary and allergens knowledge, safe food handling, and engaging interactions
- Maintain presentation of bar and restaurant areas, following set opening, closing and daily procedures
- Coordinate with Kitchen team to maintain menu quality and consistency
- Manage inventory, place orders, and control costs while maintaining product quality
- Ensure compliance with food safety regulations, RSA and company policies
- Handle guest inquiries, special requests, and resolve any issues promptly and professionally
- Assist in creating and implementing innovative F&B promotions and events
Qualifications
- Proven experience as a Food & Beverage Supervisor or in a similar role for at least 12 months
- Strong leadership and communication skills with ability to coach team members
- Excellent problem-solving abilities and attention to detail
- Responsible Service of Alcohol (RSA) qualification and knowledge of food safety regulations
- Proficiency in inventory management, cost control, and POS systems (Micros)
- Flexibility to work various shifts, including early mornings, late evenings, and weekends
- Passion for delivering exceptional guest experiences with a positive, customer-first mindset
Additional Information
Benefits and Perks
At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Our hotel offers discounted staff meals, free barista coffee and discounted car parking in the DFO centre, as well as easy access to public transport.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Accor - Careers - Our Philosophy
