Company Description
Fairmont Hotels & Resorts is renowned for creating exceptional places where special occasions are celebrated, cherished memories are made, and timeless traditions continue.
Located in the heart of Yeouido, Seoul's financial district, Fairmont Ambassador Seoul brings together contemporary elegance, sophisticated design, and the legendary hospitality of Fairmont.
Designed by world-renowned architect Sir Richard Rogers, the hotel features 308 luxurious rooms and suites with stunning views of the Han River and Seoul's skyline. Guests can enjoy the exclusive Fairmont Gold experience, exceptional wellness facilities, and distinctive dining destinations, including Spectrum, Mariposa, The Atrium Lounge, and M29.
Guided by our brand promise, "Make Special Happen," Fairmont Ambassador Seoul is dedicated to creating extraordinary experiences and unforgettable moments for every guest.
Job Description
We are seeking a Director of Food & Beverage to lead our venues with creativity, commercial judgment and a commitment to personal, gracious service.
- Lead all Food & Beverage operations in line with the Fairmont brand promise, hotel values and service standards.
- Develop business plans, budgets and forecasts. Review performance reports, investigate irregularities and take action to improve results.
- Lead creative Food & Beverage projects, shaping distinctive dining experiences that respond to guest preferences and business opportunities.
- Partner with the Executive Chef on menus and dining experiences, and with Marketing & Public Relations on promotions that strengthen guest loyalty.
- Set clear operating procedures and service standards. Regularly inspect venues, food and beverage quality, presentation and the guest experience, including through standard audits.
- Lead daily Food & Beverage meetings to review VIP guests, arrivals, revenue, operational challenges and opportunities to improve.
- Ensure guest preferences are recorded and updated consistently across all Food & Beverage venues. Resolve concerns with care and follow through to guest satisfaction.
- Oversee purchasing, supplier selection, pricing, inventory, equipment and cost controls while protecting the quality of the guest experience.
- Ensure consistent application of HACCP, hygiene, health and safety procedures. Work with the Hygiene Manager and Engineering teams to maintain clean, safe and well-presented venues.
- Lead recruitment, scheduling, training and performance management for the division. Develop managers and prepare them for future opportunities within Fairmont.
- Build strong relationships across hotel departments and foster a positive working environment where colleagues feel supported and accountable.
Qualifications
- Proven experience leading Food & Beverage operations in a luxury hotel or resort, with responsibility for multiple venues.
- A strong record of developing dining concepts, opening or evolving venues, and delivering creative projects from idea to implementation.
- Excellent knowledge of restaurant and bar operations, service standards and personalized guest experiences.
- Strong financial skills, including budgeting, forecasting, revenue growth, purchasing and cost control.
- Experience recruiting, coaching and developing managers and large, diverse teams.
- Sound knowledge of food safety, hygiene and HACCP requirements.
- The ability to build effective partnerships with chefs, operational teams, suppliers and other stakeholders.
- Strong communication, decision-making and problem-solving skills, with the ability to remain composed under pressure.
- Fluency in English; additional languages are an advantage.
