Company Description
Nestled in the heart of Auckland’s CBD, Mövenpick Hotel offers an exceptional location, vibrant Food & Beverage concepts, and BODA Restaurant, where Aotearoa produce meets bold Korean flavors in an unforgettable dining experience. Mövenpick Hotel Auckland blends modern elegance with Swiss hospitality, offering 207 stylishly appointed rooms designed for comfort and relaxation.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We are seeking a dedicated and experienced Food & Beverage Supervisor to oversee and support the day‑to‑day operations of our Food and Beverage team at Movenpick Hotel Auckland. This role is responsible for supervising service delivery, ensuring exceptional guest experiences, and maintaining high operational and service standards.
Key Responsibilities
- Supervise and support the day‑to‑day operations of the Food & Beverage department, ensuring efficient and effective service delivery
- Lead, supervise, and coordinate team members on shift, ensuring adherence to service standards and procedures
- Ensure friendly and professional food and beverage service and experience is provided to all guests
- Act on guest feedback quickly and thoughtfully.
- Ensure compliance with health, safety, and service standards, maintaining a clean, safe and well-presented environment
- Train, coach, and develop team members to ensure high levels of product knowledge and 5‑star service delivery
- Foster a collaborative, inclusive team culture.
- Support departmental financial performance, including assisting with stock management and upselling.
Qualifications
To be successful in your application, you must:
- Minimum 1 year of experience in a supervisory or team leader role
- Strong knowledge of beer, wine, spirits, and cocktails.
- Duty Manager’s Certificate (required).
- Proven experience leading and supervising teams in a busy service environment
- Excellent communication and interpersonal skills, with the ability to engage effectively with guests and team members
- Ability to work under pressure, make decisions independently, and resolve operational issues
- A genuine passion for people, food and the guest experience.
- Experience in a 4 or 5-star hotel environment (preferred)
- Flexible availability, including evenings, weekends, and public holidays
Additional Information
Why join Mövenpick Hotel with Accor?
Accor isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:
- Learn your Way & Typsy - Access to our Accor Academy so you can Earn while you Learn!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Dry Cleaning of Uniform
- Diverse and inclusive work culture
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
