Company Description
Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms across 9 separate blocks, tropical gardens, two beautiful pools, and a philosophy to slow down, feel well and discover local.
Discover more about Mercure Gold Coast at: www.mercuregoldcoastresort.com.au
Where you’ll be working
Overlooking the Resort’s sparkling pool and the Palm Meadows Golf Course, you’ll be serving guests and leading the F&B team in our locally inspired restaurant, The Green Dining, and supervising our Banquets team across our many conference and event spaces.
Job Description
What you'll be doing:
- Oversee smooth operations of the Restaurant and Bar
- Coordinate the team to provide seamless banquet and event service
- Ensure all guests receive excellent hospitality from all team members
- Respond to guest concerns with professionalism and calm composure
- Support with team briefing, training, and onboarding of new team members
- Promote a positive team culture across the Food and Beverage team
Qualifications
What you'll bring to the role:
- Passionate about connecting with people and providing hospitality with heart
- Experience in a hotel or resort F&B team as a supervisor or team leader
- Excellent food & beverage knowledge, including dietaries and allergies
- Demonstrated ability to lead a team to success
- Excellent communication and guest service skills
- RSA Certificate
- Reliable transport (public transport not accessible at required shift times)
- Available to work weeknights & weekends and holiday season
Additional Information
Why work with us:
- Complimentary meal on shift
- Free on-site car parking
- Supportive Leaders invested in your development and growth
- Generous Discounts on accommodation and dining across Accor Hotels globally
- Family & Friends Discounts on accommodation, dining and more
- Complimentary Resort Night Stay or dining voucher on your annual anniversary each year
- Represent a resort centered around wellbeing, local connection and authenticity
- Access to hundreds of online courses to progress your career in hospitality
If you are ready to take the next step in your career, apply today.
Our commitment to Diversity & Inclusion:
We are an inclusive company and believe all candidates and employees should feel welcome being their authentic self at work, and we’re proud to foster a culture of belonging. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, please feel welcome to let us know.
