Food & Beverage Operations Manager

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Raffles Doha is seeking an experienced and dynamic Food & Beverage (F&B) Operations Manager to oversee and enhance our F&B operations. The ideal candidate will possess exceptional leadership skills, a strong background in F&B management, and a commitment to delivering the highest standards of service and guest satisfaction.

Key Responsibilities:

Leadership and Management:

• Lead and manage all F&B operations, including restaurants, bars, room service, banquets, and events.
• Supervise, train, and develop the F&B team, ensuring high morale, motivation, and performance.
• Develop and implement operational policies and procedures to ensure exceptional service and guest satisfaction.
• Work closely with the Director of F&B to develop strategic plans and achieve departmental goals.

Operational Excellence:

• Ensure all F&B outlets operate efficiently and profitably, maintaining high standards of quality and service.
• Oversee daily operations, including scheduling, inventory management, and cost control.
• Conduct regular inspections of F&B outlets to ensure compliance with health, safety, and hygiene standards.
• Monitor and manage F&B budgets, including labor, supplies, and equipment, to maximize profitability.

Guest Satisfaction:

• Address and resolve guest complaints and feedback related to F&B services promptly and effectively.
• Maintain a strong presence in F&B outlets, engaging with guests to ensure an exceptional dining experience.
• Collaborate with other departments to anticipate and fulfill guest needs and preferences.

Menu Development and Quality Control:

• Work closely with chefs and kitchen staff to develop innovative and appealing menus.
• Ensure consistent quality and presentation of food and beverages across all outlets.
• Implement and monitor quality control measures to maintain high standards of food safety and hygiene.

Training and Development:

• Develop and conduct training programs for F&B staff to ensure consistent service standards and professional development.
• Implement performance appraisal and feedback mechanisms to encourage staff growth and improvement.
• Stay updated with industry trends and best practices, incorporating them into training and operational procedures.

Sales and Marketing:

• Collaborate with the marketing team to develop and execute promotional campaigns and events to drive F&B revenue.
• Analyze market trends and competitor offerings to identify opportunities for growth and improvement.
• Develop and maintain relationships with suppliers and partners to enhance the F&B offering.

Qualifications:

• Bachelor’s degree in Hospitality Management, Culinary Arts, or a related field (preferred).
• Minimum of 7 years of F&B management experience in a luxury hotel environment, with at least 3 years in a senior role.
• Strong leadership, organizational, and communication skills.
• Proven ability to manage a large team and multiple outlets.
• Exceptional attention to detail and commitment to delivering the highest standards of service and quality.
• Proficiency in F&B management software and Microsoft Office Suite.
• Fluency in English; knowledge of additional languages is a plus.
• Ability to work flexible hours, including weekends and holidays, as required.