- Full-Time
- Permanent
- FAIRMONT
- Food & Beverage
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Fairmont Pacific Rim, Vancouver, Canada
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REF31304G
Food and Beverage Operations Manager
Region
Luxury & Lifestyle
- Grow your leadership strengths as F&B Operations Manager, where you will ensure outstanding operating results through exciting menu offerings and promotions, an engaged team and consistent guest satisfaction.
Why work Fairmont Pacific Rim:
- Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver
- A competitive salary, starting from $87,000.00 per annum
- An award-winning restaurant & lounge in a Food & Beverage division that promotes growth, cross-training and career development opportunities
- Complimentary meal through our Colleague Dining Program
- Travel reimbursement program for a TransLink monthly pass
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
- Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
- Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city.
- Opportunity to develop your talent and grow within your property and across the world!
What you will be doing:
- Overseeing all outlets, Lobby Lounge and Raw Bar, Botanist Restaurant, In Room Dining, Patio and Cabana Bar
- Oversee all Recruitment, Training & Development, and Performance Management of the Food & Beverage division
- Oversee all guest satisfaction metrics
- Ensure service standards are meeting Forbes Five Star Standards
- Monitor inventory, operating pars and oversee plan purchasing
- Communicate additions or changes to the assignment as they arise throughout the shift, identify situations which compromise the department standards and delegate these tasks
- Review staff onboarding to ensure colleagues are set up for success
- Review weekly work schedules for all personnel in accordance with staffing guidelines and adjust schedules to meet business demands
- Regularly audit outlets and review competitive set
- Oversee payroll and accuracy
- Assists in planning and implementing programs, policies, and procedures to ensure that service standards are met.
- To ensure that the Departmental Objectives are cascaded to the colleagues.
- Assists in the co-ordination of special promotions and provides administrative support necessary.
- Interacts with management of other department within areas of responsibility and develops solid working relationships with them.
- Participates in public relations activities, sales calls or other promotional activities designed at enhancing the Image and profitability of the hotel.
- Assist each Outlet Manager in the planning and implementation of effective sales and promotional activities to ensure maximum revenues.
- Monitor financial performance of the Food & Beverage outlets
- Carries out assignments and instructions as delegated by the Director of Food & Beverage ensuring that all company and Hotel Policies and Procedures and minimum standards are always adhered to Review daily activities:
- Attend briefings and share divisional goals with colleagues
- Review forecasted covers and ensure labour for each outlet meets demand
- Ensure outlets are prepared with supplies, tools, and equipment to be successful
- Conduct daily walkthroughs ensuring that standards for service and atmosphere are meeting standards
- Ensure the team is aware of any high-profile guests, groups or additional factors, that effect the Hotel, business and performance
- Review prior days service and make necessary adjustments where needed for the following day
- Attend hotel briefings
- Meet with departmental heads and assist and support outlet leaders
- Monitor and ensure that all opening/closing duties are completed to standard
- Review all cleanliness and ensure ecosure standards are met
- Ensure time is prioritized for guest and team interactions.
- Ensure to cover the outlet manager during their absence
- Other duties assigned
Your experience and skills include:
- Hospitality Management and/or Food & Beverage Management Degree or Diploma preferred
- 4 years' experience in a multi-faceted Food & Beverage operation, including 2 years’ experience as a department head, preferably in a luxury/upscale setting, preferably including free standing restaurant experience, IRD & Stewarding.
- Successful record leading teams that have effectively made progress on guest satisfaction and service delivery
- Ability to work effectively and collaboratively in a demanding, multi-cultural, diverse environment within required deadlines
- Must be flexible to work schedule which includes evenings, weekends and holidays
- Proficient with Micros, Avero and MS Office or similar an asset
Your team and working environment:
- Work in a wellness-focused, team-based environment that is dedicated to providing 5-Star service and care for our guests
- A team dedicated to ensuring guests leave feeling rejuvenated
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Meet James, the food and beverage manager in London
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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