Food & Beverage Operations Manager

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary:
As the Food & Beverage Operations Manager at Banyan Tree Dubai, you will play a pivotal role in overseeing all operational aspects of the hotel's food and beverage offerings. Your responsibilities will encompass managing restaurant and bar operations, room service, banquets, and catering events. Together with the Director, you will drive departmental strategies, ensure brand service excellence, and uphold high standards of guest satisfaction.

Responsibilities:

Operational Support:

• Assist in daily operations of food and beverage outlets to ensure seamless service delivery.
• Supervise and coordinate restaurant, bar, room service, banquets, and catering operations to maintain efficiency and quality.
• Monitor inventory levels, order supplies, and manage food and beverage costs effectively.

Strategic Leadership:

• Execute brand service strategy and initiatives to meet or exceed guest expectations and financial goals.

Developing and Executing Food and Beverage Strategy:

• Collaborate with team to develop promotions, menu items, and presentations.

Leading Food and Beverage Teams:

• Review business opportunities and address challenges promptly.
• Facilitate communication among staff and provide training as needed.
• Ensure consistent administration of policies and procedures.

Guest Relations:

• Interact with guests to ensure satisfaction and promptly address concerns.
• Implement strategies to enhance guest experience and exceed expectations.

Compliance and Standards:

• Ensure compliance with health, safety, and sanitation standards.
• Uphold brand standards and service procedures for consistency and quality.
• Monitor adherence to regulations and licensing requirements.

Financial Management:

• Assist in budget preparation and monitoring to achieve financial targets.
• Analyze financial reports to optimize revenue and control costs.
• Implement strategies to maximize profitability while maintaining service excellence.

This role requires strong leadership, strategic thinking, and a commitment to delivering exceptional guest experiences in alignment with Banyan Tree's brand standards.

Experience/Certificates/Education:

• Bachelor's degree in Hospitality Management or related field.
• Minimum 3 years of progressive international leadership experience in managing large-scale food & beverage operations in an upscale luxury hotel environment, with experience in key cities/resort destinations globally.
• Previous experience in a diverse, global work environment is essential.
• Strong leadership, interpersonal, communication, and negotiation skills.
• Excellent financial management abilities.
• Ability to motivate and develop teams effectively.
• Creative thinking and strong problem-solving skills.
• Knowledge of current food and beverage trends and industry best practices.
• Passion for delivering exceptional customer service.
• Ability to collaborate effectively within a team environment.
• High degree of professionalism with robust human resources management and business acumen capabilities.

These qualifications and attributes are crucial for excelling in the role of Food & Beverage Operations Manager ensuring effective leadership, operational excellence, and outstanding guest experiences.

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.